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- Tasks: Create and manage training for Customer Service to enhance performance and customer satisfaction.
- Company: Join HeliosX, a fast-growing healthcare tech company revolutionising access to care.
- Benefits: Enjoy 25 days holiday, private health insurance, and a learning budget.
- Why this job: Be a key player in shaping the future of healthcare training and development.
- Qualifications: Experience in L&D within a Customer Service environment and strong instructional design skills.
- Other info: Dynamic team culture with opportunities for growth and global impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached ÂŁ781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK.
Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies.
2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered.
We’re hiring our first Learning & Development Manager for Customer Service - a hands-on builder who will create the training engine that scales HeliosX Customer Care. You’ll own end-to-end learning across the Customer Service lifecycle: onboarding, role proficiency, continuous development & high-tempo change training (process, policy, tooling). You’ll partner closely with CS Leadership, Team Leads, QA, Ops & our BPO partners to ensure training is consistent, measurable & directly improves customer outcomes & operational performance.
What You’ll Be Doing
- Build & own the Customer Service L&D framework: standards, governance, documentation & role-based learning pathways.
- Design & deliver new hire onboarding that ramps agents quickly & safely.
- Run ongoing training for product/process/policy changes, tooling updates & targeted performance uplift.
- Turn real QA themes, CS metrics & frontline feedback into high-impact learning interventions.
- Ensure training drives measurable improvements across CSAT, resolution, productivity & SLA performance.
- Implement & manage the training operating system (e.g., LMS/knowledge tools): completion tracking, effectiveness measurement, audit-ready records.
- Partner with Team Leads & BPO stakeholders to embed learning in production through reinforcement & coaching.
- Travel periodically to support BPO sites & ensure consistent delivery across locations.
What You’ll Bring To The Role
- Proven experience building and delivering L&D in a Customer Service / contact-centre environment.
- Strong capability in instructional design + facilitation: onboarding, upskilling, and change training that works in a live production setting.
- Evidence you can use data and QA insights to diagnose performance gaps and create training that improves measurable outcomes.
- Confidence partnering with CS leadership, team leads, QA, Ops and cross-functional stakeholders to land change quickly and consistently.
- Comfortable owning the “training operating system” (e.g., LMS/knowledge tools, content governance, completion tracking and effectiveness measurement).
- Thrives in a fast-paced, scaling environment with high change velocity, and can prioritise ruthlessly.
- Willingness to travel periodically to support BPO partners and ensure consistent delivery across locations.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 days holiday plus UK Bank Holidays (excluding two per year)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)
Learning and Development Manager (Customer Service) employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Manager (Customer Service)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at HeliosX. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research HeliosX’s products and values. Show us how your experience aligns with our mission to revolutionise healthcare – we love candidates who are passionate about what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm and keeps you on our radar as we make decisions.
We think you need these skills to ace Learning and Development Manager (Customer Service)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning and Development Manager role. Highlight your experience in customer service training and how it aligns with our mission at HeliosX.
Showcase Your Impact: When detailing your past roles, focus on measurable outcomes. We love seeing how your training initiatives have improved customer satisfaction or operational performance in previous positions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also passionate about revolutionising healthcare and making a difference.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HeliosX Group
✨Know the Company Inside Out
Before your interview, dive deep into HeliosX's mission, values, and recent achievements. Understanding their growth story and how they revolutionise healthcare will help you align your answers with their goals and show genuine interest.
✨Showcase Your L&D Experience
Be ready to discuss specific examples of how you've built and delivered learning programmes in a customer service environment. Highlight your instructional design skills and any measurable outcomes from your previous training initiatives to demonstrate your impact.
✨Prepare for Data-Driven Questions
Since the role involves using data to diagnose performance gaps, come prepared with examples of how you've used metrics and QA insights to inform your training strategies. This will showcase your analytical skills and ability to drive improvements.
✨Emphasise Collaboration Skills
The role requires partnering with various stakeholders, so be ready to share experiences where you've successfully collaborated with leadership, team leads, or cross-functional teams. This will illustrate your ability to work effectively in a fast-paced environment.