Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, manage tickets, and assist with system upgrades.
- Company: Join HeliosX, a rapidly growing healthcare tech company revolutionising access to medications.
- Benefits: Enjoy 25 days holiday, private health insurance, and discounts on products.
- Why this job: Be part of a mission-driven team improving healthcare for everyone while gaining valuable experience.
- Qualifications: 1 year of IT support experience; knowledge of Google Workspace and troubleshooting skills required.
- Other info: Work hybrid in Leamington Spa, collaborating with a diverse team of professionals.
The predicted salary is between 24000 - 36000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We’ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We’re looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.
Where we’re going: Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality!
About the role: HeliosX is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team. You will be working 2 - 3 days per week on site in our new Leamington Spa Warehouse, where you will provide essential IT support to staff across the UK, ensuring smooth operations of our systems, tools, and equipment. This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives.
What you’ll be doing:
- Managing IT support tickets to resolve issues like account lockouts, permissions, and hardware/software troubleshooting.
- Ensuring timely issuance, replacement, and return of IT equipment.
- Supporting office IT systems, including setup and maintenance of devices and peripherals.
- Collaborating with the IT Manager on system upgrades, migrations, and other IT projects.
- Building relationships with third-party vendors to ensure efficient service delivery.
- Assisting with access management, including setting up new users and permissions.
- Occasionally providing on-site support at the distribution centre in the Midlands, if required.
Who you are: At least 1 year of experience in an IT help desk or technical support role. Strong working knowledge of:
- Google Workspace (Gmail, Drive, Admin Console, etc.)
- macOS and Windows operating systems
- Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices).
- Experience with basic IT troubleshooting and user support, both in person and remotely.
Nice to have:
- Experience using Jira or other ticketing systems.
- Previous exposure to a warehouse or logistics technology environment.
- Understanding of IT asset management practices.
- Familiarity with mobile device management (MDM) platforms (e.g. Kandji, Jamf, Intune).
- User of SSO tools such as OKTA or OneLogin.
Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.
Junior IT Support Engineer employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Google Workspace and both macOS and Windows operating systems. Being able to demonstrate your proficiency in these areas during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have with IT support ticketing systems like Jira. If you can discuss how you've effectively managed support tickets in the past, it will give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've resolved technical issues in previous roles. This is crucial for a Junior IT Support Engineer, as you'll be expected to troubleshoot various hardware and software problems.
✨Tip Number 4
Research HeliosX and its mission to revolutionise healthcare. Understanding the company's goals and values will allow you to tailor your responses in interviews, showing that you're not just looking for any job, but are genuinely interested in contributing to their vision.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving Google Workspace, macOS, and Windows. Use keywords from the job description to demonstrate your fit for the Junior IT Support Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for HeliosX's mission to revolutionise healthcare. Mention specific experiences that showcase your problem-solving skills and ability to manage IT support tickets effectively.
Showcase Technical Skills: Clearly outline your technical skills related to hardware/software troubleshooting and user support. If you have experience with ticketing systems like Jira or mobile device management platforms, be sure to include that as well.
Highlight Soft Skills: Emphasise your proactive approach and ability to build relationships with team members and third-party vendors. Communication and collaboration are key in this role, so provide examples of how you've successfully worked in a team environment.
How to prepare for a job interview at HeliosX Group
✨Know Your Tech
Make sure you brush up on your knowledge of Google Workspace, macOS, and Windows operating systems. Be prepared to discuss your experience with troubleshooting hardware and software issues, as this will be crucial for the role.
✨Show Your Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved IT support tickets in the past. Highlight your ability to think on your feet and provide solutions quickly, as this is key to supporting staff effectively.
✨Familiarise Yourself with the Company
Research HeliosX and its mission to revolutionise healthcare. Understanding their products and growth trajectory will help you align your answers with their goals and demonstrate your enthusiasm for joining their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT team's structure, ongoing projects, and the tools they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
