At a Glance
- Tasks: Support patients via phone, email, and chat, ensuring top-notch customer care.
- Company: Join HeliosX, a leading healthcare platform revolutionising access to care.
- Benefits: Enjoy 25 days holiday, private health insurance, and a home office allowance.
- Other info: Fully remote role with flexible shifts and excellent career growth opportunities.
- Why this job: Make a real impact on patient experiences in a fast-growing healthcare environment.
- Qualifications: Fluent German and at least 1 year in customer service required.
The predicted salary is between 30000 - 42000 £ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. In 2025, HeliosX helped treat over 1.7 million patients worldwide, reaching £781m in revenue, delivering +337% year-on-year growth.
We are looking for organised, proactive, and customer-focused individuals to join our Customer Care team. As a Customer Care Advisor, you will support patients across phone, email, live chat/messaging, and social media, working closely with Responsible Pharmacists and Clinicians to ensure high standards of customer care and patient safety.
This role operates within a regulated healthcare environment, where accuracy, professionalism, and the ability to work independently are essential. It offers the opportunity to make a real impact on patient experience and care delivery.
What You’ll Be Doing
- Act as the first point of contact for new and existing patients
- Provide timely, professional support across phone, email, and live chat/messaging
- Resolve customer queries efficiently, escalating appropriately when required
- Work collaboratively with clinical, pharmacy, and operational teams
- Take ownership of customer interactions from start to resolution
- Maintain accurate records of customer interactions in line with company processes
- Meet agreed service levels and quality standards
- Share customer feedback and insights with senior agents and team leads
- Support with training and onboarding activities when required
Market Support
This role will initially support a new market, with involvement in supporting UK patients until demand in the German (DE) market requires full focus. Initial training will take place within the UK market. Additional training will be provided to support the transition to the DE market.
Shifts & Hours
Full-time, fully remote role. Operating hours: Monday–Sunday, 08:00–22:00. Shifts are scheduled on a rotational basis to ensure market coverage. Shifts are 8 hours, including a 30-minute unpaid meal break.
What You’ll Bring To The Role
- At least 1 year of experience in a customer service or contact-centre role, using fluent German
- Experience supporting customers across multiple channels (phone, email, chat)
- Able to work independently while contributing effectively as part of a team
- Strong attention to detail and a customer-first mindset
- Confident communicator with a calm and professional approach
Nice To Have
- Experience in a pharmacy, medical, or healthcare environment
- Familiarity with regulated or compliance-driven industries
- Comfortable using cloud-based customer support systems (e.g. Zendesk or similar)
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Customer Care Advisor - German Speaking in Harrow employer: HeliosX Group
At HeliosX, we pride ourselves on being a forward-thinking employer dedicated to revolutionising healthcare. Our dynamic work culture fosters collaboration and innovation, providing employees with ample opportunities for growth and development in a rapidly expanding global market. With competitive benefits such as private health insurance, generous holiday allowances, and a commitment to employee well-being, joining our team means contributing to meaningful change while enjoying a supportive and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - German Speaking in Harrow
✨Tip Number 1
Get to know HeliosX and its mission! Research their products and values so you can show genuine enthusiasm during your interview. We want to see that you’re not just looking for any job, but that you’re excited about making healthcare better for everyone.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll be the first point of contact for patients. We recommend role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues effectively. We love candidates who can think on their feet and provide solutions, so be ready to share those stories in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and contributing to our mission of revolutionising healthcare.
We think you need these skills to ace Customer Care Advisor - German Speaking in Harrow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in customer service, especially in a healthcare setting, and showcase your fluency in German. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:As a Customer Care Advisor, you'll be the first point of contact for our patients. Use your application to demonstrate your communication style. Whether it's through clear examples of past experiences or a friendly tone in your cover letter, let us know how you connect with customers.
Highlight Your Problem-Solving Abilities:We love proactive individuals! Share specific instances where you've resolved customer queries efficiently. This will show us that you can handle challenges with a calm and professional approach, which is essential in our regulated environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values while you're at it!
How to prepare for a job interview at HeliosX Group
✨Know Your Stuff
Before the interview, make sure you understand HeliosX's mission and values. Familiarise yourself with their products and services, especially those relevant to the German market. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples from your past experience where you've resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your German
Since this role requires fluent German, practice speaking and writing in the language before your interview. You might be asked to conduct part of the interview in German, so brush up on relevant vocabulary related to customer service and healthcare to impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This could be about the team dynamics, training processes, or how success is measured in the role. It shows that you're engaged and serious about contributing to HeliosX's goals.
