At a Glance
- Tasks: Lead global Customer Service planning and insights with data-driven decisions.
- Company: HeliosX Group, a dynamic company focused on operational excellence.
- Benefits: Private health insurance, home office allowance, and extensive perks.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a significant impact in global operations while enhancing your leadership skills.
- Qualifications: Experience in Workforce Management and customer service operations required.
The predicted salary is between 60000 - 80000 £ per year.
HeliosX Group is seeking a Senior Workforce Manager to lead planning and insights for global Customer Service operations. This role requires robust data-driven decisions, forecasting capacity and ensuring operational excellence across multiple sites in the UK and internationally.
Ideal candidates will have experience in Workforce Management, a background in customer service operations, and familiarity with relevant data tooling.
The position offers extensive benefits including private health insurance and a home office allowance.
Global CS Workforce & Insights Leader employer: HeliosX Group
HeliosX Group is an exceptional employer that prioritises employee well-being and professional growth, offering extensive benefits such as private health insurance and a home office allowance. With a dynamic work culture that fosters collaboration and innovation, employees are encouraged to develop their skills and advance their careers in a supportive environment, making it an ideal place for those seeking meaningful and rewarding employment in the field of customer service operations.
