Director of Product

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We’ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

As Director of Product, you will play a pivotal role in driving innovation across key customer touchpoints including checkout and personalization, while enabling operational excellence through internal tools and workflows. You’ll have the autonomy to shape a transformative vision, backed by a high-growth company who is committed to delivering exceptional customer experiences at scale.

This role is ideal for a Product leader with a proven track record of building impactful eCommerce solutions, scaling global platforms, and fostering high-performing teams.

What you’ll do

• Define and drive the strategy and roadmap for reusable, scalable, and high-performance eCommerce components (e.g., checkout flows, search, personalization, and customer account management).
• Ensure the eCommerce platform delivers best-in-class customer experiences, optimized for performance, accessibility, and usability across devices.
• Monitor industry trends and competitor offerings to maintain a competitive edge in eCommerce capabilities.
• Partner with engineering to determine whether to build, buy or partner, considering where there are sources of competitive advantage and valuable opportunities to differentiate our propositions.
• Oversee the design and development of tools and systems that improve internal workflows, enable data-driven decision-making, and enhance productivity across a number of global teams, both internal and outsourced.
• Partner with internal stakeholders to identify pain points and opportunities to streamline processes, ensuring tools align with business needs and objectives.
• Ensure user adoption and change management best practices are followed so the identified outcomes are achieved.
• Build, lead, and mentor a high-performing team of product managers, fostering a culture of ownership, collaboration, and continuous improvement.
• Align product priorities with overall company goals and ensure clear communication of the product vision across all levels of the organization.
• Define and monitor key success metrics to evaluate product performance and iterate as needed.
• Act as a champion for data-driven decision-making, ensuring insights are leveraged to enhance product outcomes.

What you’ll bring to HeliosX

• 10+ years of product management experience, with at least 3 years in a leadership role.
• Proven experience building eCommerce platforms or components at scale.
• Exceptional communication and stakeholder management skills.
• Experience with data analytics platforms and leveraging insights to drive decisions.
• Familiarity with modern eCommerce technologies, APIs, and integration best practices is a plus.
• Experience in scaling eCommerce solutions for global or multi-channel businesses.
• Expertise in developing internally facing tools and understanding operational workflows.
• Strong understanding of agile methodologies and product lifecycle management.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission – but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential.
• 25 Days Holiday (+ all the usual Bank Holidays).
• Private health insurance, along with extra dental and eye care cover.
• Enhanced parental leave.
• Cycle-to-work Scheme.
• Electric Car Scheme.
• Free Dermatica and MedExpress products every month, as well as family discounts.
• Home office allowance.
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription).

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