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- Tasks: Support patients via phone, email, and chat, ensuring top-notch customer care.
- Company: Join HeliosX, a leading healthcare platform revolutionising access to care.
- Benefits: Enjoy 25 days holiday, private health insurance, and wellness perks.
- Why this job: Make a real impact on patient experiences in a fast-growing company.
- Qualifications: Fluent German and customer service experience required.
- Other info: Fully remote role with opportunities for growth in a diverse team.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Ready to revolutionize healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’S Wouza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; profitable through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK.
In 2025 our weight‑loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events. That’s not just growth; that’s measurable, life‑changing impact at scale. We’re operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US.
2026 is a step‑change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world‑leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.
About the Role: We are looking for organised, proactive, and customer‑focused individuals to join our Customer Care team. As a Customer Care Advisor, you will support patients across phone, email, live chat/messaging, and social media, working closely with Responsible Pharmacists and Clinicians to ensure high standards of customer care and patient safety. This role operates within a regulated healthcare environment, where accuracy, professionalism, and the ability to work independently are essential. It offers the opportunity to make a real impact on patient experience and care delivery.
What you’ll be doing:
- Act as the first point of contact for new and existing patients
- Provide timely, professional support across phone, email, and live chat/messaging
- Resolve customer queries efficiently, escalating appropriately when required
- Work collaboratively with clinical, pharmacy, and operational teams
- Take ownership of customer interactions from start to resolution
- Maintain accurate records of customer interactions in line with company processes
- Meet agreed service levels and quality standards
- Share customer feedback and insights with senior agents and team leads
- Support with training and onboarding activities when required
Market Support: This role will initially support a new market, with involvement in supporting UK patients until demand in the German (DE) market requires full focus. Initial training will take place within the UK market. Additional training will be provided to support the transition to the DE market.
Shifts & Hours: Full‑time, fully remote role. Operating hours: Monday–Sunday, 08:00–22:00. Shifts are scheduled on a rotational basis to ensure market coverage. Shifts are 8 hours, including a 30‑minute unpaid meal break.
What you’ll bring to the role:
- At least 1 year of experience in a customer service or contact‑centre role, using fluent German
- Experience supporting customers across multiple channels (phone, email, chat)
- Able to work independently while contributing effectively as part of a team
- Strong attention to detail and a customer‑first mindset
- Confident communicator with a calm and professional approach
- Experience in a pharmacy, medical or healthcare environment
- Familiarity with regulated or compliance‑driven industries
- Comfortable using cloud‑based customer support systems (e.g. Zendesk or similar)
Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, marketeers, physicians, pharmacists, and customer care specialists committed to our mission – but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all‑star team, here are the other benefits of coming on board:
- 25 Days Holiday (plus all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Customer Care Advisor employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know HeliosX and its mission! Research the company’s values and recent achievements. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to be a confident communicator. Role-play common customer scenarios with friends or family to get comfortable with handling queries and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the interview process and what it’s really like to work at HeliosX.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in healthcare.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Passion for Customer Care: When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in people's lives, especially in the healthcare sector.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with our mission at HeliosX, so don’t be shy about showcasing your customer service background!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at HeliosX Group
✨Know the Company Inside Out
Before your interview, make sure you research HeliosX thoroughly. Understand their mission, values, and the specific products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. Highlight your communication skills and how you maintain professionalism under pressure.
✨Familiarise Yourself with Healthcare Regulations
Since this role operates within a regulated environment, brush up on relevant healthcare regulations and compliance standards. Being knowledgeable about these aspects will demonstrate your readiness to work in such a setting and your commitment to patient safety.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.