At a Glance
- Tasks: Lead customer analytics to drive insights across the entire customer journey.
- Company: Join HeliosX, a fast-growing healthcare tech company transforming access to healthcare.
- Benefits: Generous equity, 25 days holiday, private health insurance, and wellness perks.
- Other info: Exciting growth opportunities in a dynamic, innovative environment.
- Why this job: Make a real impact on healthcare while working with a diverse, talented team.
- Qualifications: 3-5 years in customer analytics with strong commercial acumen.
The predicted salary is between 56700 - 69300 £ per year.
Ready to revolutionise healthcare, making it faster and more accessible than ever before? Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
We’ve earned the trust of millions of people worldwide through category‑leading products and well‑known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in‑house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year‑on‑year growth and cementing our position as the clear market leader in the UK. That growth translates into real‑world outcomes: our weight‑loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life‑changing impact at scale.
Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest‑growing tech companies, further validation of both our momentum and our ambition.
2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we’re focused on building the technology, operational excellence and clinical capabilities that will support sustainable long‑term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You’ll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!
About the role: The Customer Analytics Lead is responsible for delivering end‑to‑end commercial insights across the customer journey, from acquisition through retention and post‑order experience. This role provides the business with a holistic, commercially‑grounded view of customer behaviour, enabling data‑driven decision‑making across strategic priorities. Working closely with stakeholders in Commercial, Finance, Growth, Product, Operations, and Customer Research & Insights, the role holder will form hypotheses, design analytical approaches, and uncover actionable insights that shape the company’s understanding of the trends and performance of our customer base segments, and their impact on key commercial metrics. This individual contributor role connects granular insights from individual analytics squads into a coherent commercial narrative, supporting strategic decision‑making of senior stakeholders.
What you’ll be doing:
- Customer Journey & Commercial Insight: Own the end‑to‑end analytical view of the customer journey, from pre‑acquisition to retention to post‑order experience, identifying key drivers and friction points. Develop and maintain customer segmentation frameworks and track the health, trends, and commercial impact of key customer cohorts. Deliver insights on acquisition efficiency, retention dynamics, customer lifetime value, and treatment switching behaviour with a commercial lens. Monitor and report on customer base KPIs, proactively identifying emerging trends, risks, and opportunities.
- Stakeholder Collaboration & Hypothesis‑Driven Analysis: Partner with Commercial, Finance, Growth, Product, Operations, and Customer Research & Insights teams to understand strategic questions and translate them into analytical frameworks. Collaborate closely with the Customer Research & Insights team to form and test hypotheses about customer behaviour, proposing robust analytical approaches to validate or challenge business assumptions. Present findings and recommendations to senior stakeholders, translating complex analyses into clear, actionable narratives.
- Cross‑Functional Analytics Integration: Collaborate closely with peers in Growth Analytics, Product Analytics, Ops Analytics, and Medical Analytics to synthesise granular insights into a unified commercial picture. Identify gaps and connections across analytical domains to ensure a joined‑up view of the customer experience. Contribute to the development of shared analytical standards, metric definitions, and data governance practices across the analytics function.
- Strategic & Ad Hoc Analysis: Lead deep‑dive analyses to support key strategic initiatives such as pricing decisions, market expansion, treatment portfolio changes, and retention interventions. Respond to ad hoc analytical requests with rigour and pace, ensuring insights are timely and commercially relevant. Champion a culture of data‑driven decision‑making and continuous improvement within the analytics team and broader organisation.
Who You Are: 3 - 5 years of expertise in customer analytics, including segmentation, cohort analysis, lifecycle modelling, and retention analytics. Solid understanding of commercial and customer metrics such as CAC, LTV, retention rates, churn, and conversion funnels. Strong commercial acumen with the ability to connect customer behaviour insights to revenue, growth, and profitability outcomes. Experience working with multiple data sources and stitching together cross‑functional datasets in an e‑commerce environment, to build a complete customer view. Familiarity with healthcare, pharmaceutical, or subscription‑based business models is an advantage.
Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential, 25 Days Holiday (+ all the usual Bank Holidays), Private health insurance, along with extra dental and eye care cover, Enhanced parental leave, Cycle‑to‑work Scheme, Electric Car Scheme, Free Dermatica and MedExpress products every month, as well as family discounts, Home office allowance, Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.
Customer Analytics Lead employer: HeliosX Group
HeliosX Group is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a unique 4 days on & 4 days off schedule, our Dispenser Supervisor role in Leamington Spa not only provides a balanced work-life dynamic but also includes benefits like private health insurance and a dedicated learning and development budget to help you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HeliosX Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HeliosX Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Analytics Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HeliosX Group:Your cover letter is your chance to shine! Tell us why you want to work at HeliosX Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HeliosX Group!
How to prepare for a job interview at HeliosX Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
