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- Tasks: Lead and support a dynamic clinical team, ensuring high standards of care and operational efficiency.
- Company: HeliosX Group is on a mission to revolutionise healthcare with a diverse and talented team.
- Benefits: Enjoy generous holiday, private health insurance, equity options, and wellness perks like gym memberships.
- Why this job: Make a real impact in healthcare while thriving in a fast-paced, supportive environment.
- Qualifications: Management experience in healthtech is preferred; a clinical background is a bonus.
- Other info: Join us as we grow and improve healthcare for everyone!
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and motivated Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.
Key Responsibilities
- Act as line manager and main contact for UK clinicians, offering day-to-day support.
- Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
- Drive engagement and team culture through feedback, recognition, and check-ins.
- Ensure clinicians feel supported, valued, and connected.
- Monitor KPIs like productivity, utilisation, and CSAT, and address trends.
- Deliver training with GP Leads and ensure access to resources.
- Lead onboarding and maintain up-to-date training and licence records.
- Use feedback to improve clinician experience and service quality.
- Work with Medical Ops and Ops teams on service launches and process changes.
- Support resource planning and rota optimisation.
- Share clinician insights to inform improvements and drive adoption.
What You’ll Bring
- Management experience, ideally in healthtech.
- Nice to have: clinical background.
- Passion for improving performance, with an understanding of performance metrics.
- Data-driven mindset with experience using insights to drive performance improvements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
Clinical Ops Team Lead employer: HeliosX Group
Contact Detail:
HeliosX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Ops Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in healthtech and clinical operations. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the healthcare and healthtech sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific performance metrics and how you've used data to drive improvements in previous roles. This will showcase your data-driven mindset and align with the expectations of the Clinical Ops Team Lead position.
✨Tip Number 4
Highlight your leadership style and experience in managing teams. Be ready to share examples of how you've fostered team culture and engagement, as this is a key aspect of the role at HeliosX.
We think you need these skills to ace Clinical Ops Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Clinical Ops Team Lead position. Tailor your application to highlight your relevant experience in management and healthcare.
Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience, particularly in healthtech or clinical settings. Provide specific examples of how you've driven performance improvements and supported teams in previous roles.
Showcase Your Skills: Demonstrate your excellent communication and organisational skills in your application. Mention any experience you have with performance metrics and how you've used data to inform decisions and improve team outcomes.
Personalise Your Application: Address your application to the hiring manager if possible, and express your passion for improving healthcare. Share why you want to work at HeliosX and how you align with their mission and values.
How to prepare for a job interview at HeliosX Group
✨Show Your Leadership Skills
As a Clinical Ops Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to supporting and developing team members.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators relevant to the role, such as productivity and CSAT. Be ready to discuss how you have used data to drive improvements in previous positions.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate how you've built relationships with clinicians and cross-functional teams.
✨Emphasise Your Passion for Healthcare
Convey your enthusiasm for improving healthcare services. Share your vision for how you can contribute to HeliosX's mission and how your values align with their commitment to high standards in patient care.
