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- Tasks: Lead remote operations and optimise engineering systems for a sustainable telecommunications network.
- Company: Helios Towers, a top independent telecom infrastructure company in Africa and the Middle East.
- Benefits: Competitive salary, bonuses, medical and life insurance, plus equal opportunity employment.
- Why this job: Make a real impact on mobile connectivity and sustainability while developing your technical skills.
- Qualifications: Degree in Engineering and strong analytical skills; experience in monitoring systems is a plus.
- Other info: Join a dynamic team with opportunities for growth across multiple countries.
The predicted salary is between 36000 - 60000 £ per year.
Helios Towers is a leading independent telecommunications infrastructure company, with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes infrastructure sharing, enabling mobile network operators to deliver connectivity more quickly, reliably, cost‑effectively, and with a lower carbon footprint. This supports the expansion of mobile connectivity and sustainable development across our markets.
Reporting to the Group Engineering leadership, the Controls & Remote Operations Lead plays a critical role in defining and governing engineering operating rules, system logic, and remote asset management across all Helios Towers markets. The role provides specialist leadership in configuration governance, system behaviour, and remote monitoring effectiveness, supporting performance optimisation and capability development across technical teams.
Location: Dubai
Role Responsibilities
- Define and maintain engineering operating rules for power and hybrid systems, including controller logic, remote‑operation behaviour, alarm classifications, escalation paths, and configuration governance required for a fully remotely configurable network.
- Ensure accurate engineering data and system behaviour across all sites by maintaining telemetry structures, validating signals, resolving configuration inconsistencies, and ensuring that 100% of sites are configured in line with engineering requirements to achieve maximum efficiency.
- Translate engineering logic into digital system requirements, working closely with the Digital & Information Technology teams to develop monitoring, automation, and remote‑control capabilities that enable the Network Operations Centre to operate sites remotely.
- Strengthen remote management and monitoring capability by improving fault interpretation, alarm prioritisation, event escalation, and system visibility, ensuring that remote intervention reduces unnecessary site visits and improves uptime.
- Drive continuous improvement and technical optimisation by providing validated engineering data and insights to support performance diagnostics, configuration compliance, investigations, and recommendations that improve site efficiency and return on invested capital (ROIC).
- Build technical capability across the organisation by training engineering, operations, monitoring, and digital teams on system logic, remote control behaviours, alarm interpretation, and configuration governance.
Requirements For The Role
- Degree in Electrical, Electronic, Control or Telecommunications Engineering (or related field).
- Strong analytical and problem‑solving skills with the ability to interpret complex system behaviour.
- Experience with monitoring systems, automation tools or technical data analysis is beneficial.
- A strong background in power systems, hybrid systems, control systems, or remote operations.
- Demonstrable experience defining system logic, alarm behaviour, telemetry structures, or configuration governance.
- Proven ability to work effectively across engineering, digital technology, monitoring, and operations teams.
- Experience operating within multi‑country or multi‑site technical environments.
Desired Skills
- Stakeholder management across technical and operational teams
- Engineering performance reporting and KPI tracking
- System governance and configuration management
- Technical data analysis and diagnostics
- Exposure to telecommunications or infrastructure environments
Benefits
- Competitive basic salary
- Discretionary bonus
- Medical insurance
- Life insurance
Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you are applying for a position in South Africa, Employment Equity targets may apply when we consider your application.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Accounting/Auditing and Finance, Telecommunications
Controls & Remote Operations Lead in London employer: Helios Towers
Contact Detail:
Helios Towers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controls & Remote Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Helios Towers. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of power systems and remote operations. Be ready to discuss how your experience aligns with the role's responsibilities.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you've tackled complex system behaviours or improved operational efficiency. This will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Helios Towers.
We think you need these skills to ace Controls & Remote Operations Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Controls & Remote Operations Lead role. Highlight your experience with engineering operating rules and remote operations, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telecommunications and how your skills align with our mission at Helios Towers. Keep it concise but impactful!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to power systems, control systems, or remote operations. We want to see how you've tackled similar challenges in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Helios Towers
✨Know Your Engineering Stuff
Make sure you brush up on your knowledge of power and hybrid systems, as well as control systems. Be ready to discuss how you've defined system logic or managed telemetry structures in the past. This will show that you understand the technical requirements of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex system behaviours or configuration inconsistencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills have led to successful outcomes.
✨Familiarise Yourself with Remote Operations
Since the role involves remote asset management, be prepared to discuss your experience with monitoring systems and automation tools. Highlight any specific projects where you improved fault interpretation or alarm prioritisation, as this will demonstrate your capability in enhancing remote management.
✨Engage with Stakeholders
Think about how you've worked across different teams in previous roles. Be ready to share experiences where you effectively communicated with engineering, digital technology, and operations teams. This will show that you can manage stakeholder relationships, which is crucial for this position.
