At a Glance
- Tasks: Provide first-class IT support and help colleagues with tech issues.
- Company: Join Helios Global Group, a leader in global healthcare communications.
- Benefits: Gain hands-on experience, ongoing training, and a supportive work culture.
- Other info: Collaborative environment with excellent growth opportunities.
- Why this job: Kickstart your IT career while making a real impact in healthcare.
- Qualifications: Experience in tech support and strong knowledge of Microsoft 365.
The predicted salary is between 22050 - 26950 £ per year.
About Helios Global Group
Helios Global Group brings together four specialist agencies –Helios, Selene, Apollo and Cogentia– united by a shared purpose: to deliver exceptional global healthcare communications and access programmes that educate, inspire and ultimately improve patient outcomes.
Withover 300 industry expertsacross the UKand USA, we combine global reach with deep scientific, commercial and strategic expertise.
What sets us apart is the quality of our people, combined with a genuinely supportive and inclusive culture – one where our people feelvalued, empoweredandinspired to do their best workevery day.
Guided by our ethos toaim for excellenceandbe a great place to work, we are committed to creating an environment where talented individuals can truly flourish.
Here, ambition is encouraged, expertise is valuedandsuccess is recognised.
What we offer
You’ll join a highly collaborative, science‑led organisation that values expertise, drive and ambition.
You’ll have the opportunity to work alongside talented colleagues on interesting and impactful programmes, develop your experience, and grow your career.
We aim to harness the diverse expertise and skills that each team member brings, creating an environment where individuals can thrive, prosper, and deliver excellence in everything they do.
Our employee development programme is one of the best in the industry.
Everyone benefits from an individualised and tailored approach to learning, with clearly defined personal development plans and career pathways.
About the role
We're looking for an enthusiastic and customer-focused
IT Support Engineer (1st Line) to join our growing IT team at Helios Global Group.
Based at our Head Office in Alderley Edge, you'll play a key role in supporting colleagues across the business, helping to ensure that our technology, systems and services run smoothly every day.
This is an excellent opportunity for someone with a passion for technology who is looking to develop their career in IT.
You'll gain hands‑on experience across a broad range of modern technologies, including Microsoft 365, Azure AD, Intune, Endpoint Manager, Share Point, Teams and cloud‑based services, while benefiting from ongoing training and development opportunities.
Working closely with the Head of IT and colleagues across the Group, you'll provide first‑line technical support, assist with onboarding and offboarding processes, and contribute to maintaining a secure and efficient IT environment.
What you'll do
- Deliver first-class first‑line IT support to employees across the business, diagnosing and resolving hardware, software, network and user‑related issues.
- Log, prioritise and manage support requests through the IT Service Desk, ensuring a professional and timely service.
- Create, maintain and deactivate user accounts within Microsoft 365 and Azure AD, ensuring appropriate access and permissions are in place.
- Prepare, configure and deploy laptops and equipment for new starters, working closely with HR and Operations teams.
- Support the return, decommissioning and secure wiping of devices.
- Maintain accurate IT asset records and equipment inventories.
- Manage and support Microsoft 365 services, including Intune, Endpoint Manager, Autopilot, Share Point, One Drive, Exchange, Teams and Azure AD.
- Promote security best practice and support security awareness initiatives across the business.
- Continuously develop your technical knowledge and contribute ideas that improve efficiency, automation and user experience.
About you
You’ll be a proactive problem solver with a genuine interest in technology and a commitment to delivering excellent customer service.
You'll enjoy helping people, have strong communication skills and be keen to develop your technical expertise in a fast‑paced business environment.
We're particularly interested in candidates who have
- Experience working in a technical support, helpdesk, customer service or IT‑focused role.
- Strong knowledge of Microsoft 365 administration, including Share Point, One Drive, Exchange, Azure AD and Intune.
- Good knowledge of Windows 11 and Microsoft 365 applications.
- Excellent communication and interpersonal skills.
- A logical and analytical approach to troubleshooting and problem solving.
- A genuine interest in emerging technologies, including AI tools, automation and cloud services.
- The ambition to continually learn, develop and grow their career in IT.
- A full driving licence and the ability to work primarily from our Alderley Edge office.
Desirable qualifications and experience include
- Comp TIA A+ or Microsoft Associate-level certifications.
- A degree, or equivalent qualification, in Computing or Information Systems.
- Experience using or implementing AI tools and automation solutions.
Join us and become part of a collaborative team where you'll have the opportunity to build your technical skills, contribute to exciting technology initiatives and help support a growing international business.
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IT Support Engineer (1st Line) in Alderley Edge employer: Helios Global Group
Helios Global Group is an exceptional employer that fosters a supportive and inclusive culture, where employees feel valued and inspired to excel. Located in Alderley Edge, our collaborative environment encourages personal and professional growth through tailored development programmes and hands-on experience with cutting-edge technologies. Join us to be part of a team that not only prioritises your career advancement but also recognises and celebrates your contributions to impactful healthcare communications.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (1st Line) in Alderley Edge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Helios Global Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Helios Global Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Helios Global Group!
✨Direct Apply to Helios Global Group
Let's not forget to apply directly through the Helios Global Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (1st Line) in Alderley Edge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Helios Global Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Helios Global Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Helios Global Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
