Lead Support Engineer

Our story

With the adoption of blockchains and rise of decentralised wealth, merchants & creators will increasingly turn to onchain payments to tap into fast growing audience of crypto savvy users that love spending with their crypto wallets.

That’s where Helio comes in to play and we’ve made it easy for the first time for anyone to accept crypto payments. We power payments for +5,000 creators & merchants and 100s of thousands of unique active wallets. Set up in minutes & get paid instantly for E-commerce, NFT pre-sales, ticketing, subscriptions & digital products.

A few things merchants & creators can achieve with Helio

• Accept USDC, SOL, ETH, BTC & 100s of digital assets seamlessly as a method of payment and benefit from instant payouts & low fees
• Integrate the Helio Checkout Widget in your website with ease, or add our e-commerce plugin for WooCommerce or the Solana Pay plug-in for Shopify
• Launch a Pay Link in a few clicks for NFT pre-sales , gated payments , subscriptions , Discord memberships , video paywalling and more
• Use Helio Wallet to receive payments and offramp digital currencies to fiat / your bank account
• Integrate the Helio API for real-time USDC and other digital currency deposits in your app
• Enable traditional card payments for your customers, no wallet or crypto required, and always receive crypto

You will:

You will help support and assist customers of the Helio platform to ensure they have the best experience when they encounter any problems or issues that arise. You will use all your previous experiences, skills and initiative to ensure the customer is beyond happy when utilising our services – which is to a naturally high standard of support excellence, issue triage and problem solving. We want you to help support and improve a platform that is led by engineering excellence paired with pragmatic approaches to solving problems and delivering financial grade quality throughout our products and services.

Technical knowledge is critical but we are a startup treading in uncharted territory so attitude is even more important. We’re looking for people that like uncertainty and want to figure out how to do things that haven’t been done before. You’re a true team player and inherently positive. Where others see problems, you see solutions.

You will have a passion for Web3 technologies including NFTs and all things blockchain.

You may be a fit for this role if you have:

• Leadership skills – we are growing and will want to expand this role through building a team to support you and our customers
• +5 years of direct customer support experience in technical customer support teams and be very familiar with operating in the Web3/crypto ecosystems
• Good blockchain support utilising BTC, EVM and Solana chains and debugging interactions across our systems
• Natural ability to communicate and problem solve, whilst being diligent and pragmatic in equal measure
• Experience working with all varieties of customers across the Web3 ecosystem Fintech experience a plus
• Desire to build, maintain and improve support processes and anything you work on with a high level of ownership
• Above all this, we are looking for customer support engineers that want to do the best they can, learn, improve, grow, lead, help others and add value every single day for yourself, your teammates and for Helio

Benefits:

• Competitive salary
• Equity stake by joining the project at an early stage
• Flexible work environment and autonomy over how you work

Please note:

We are only hiring in the UTC timezone +2Hrs maximum at this time. If you apply and are not located in Western Europe then we will not proceed with your application.

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