At a Glance
- Tasks: Provide technical support and troubleshoot hardware/software issues for users.
- Company: Join Helen of Troy, a leader in innovative consumer products.
- Benefits: Competitive pay, flexible hours, employee discounts, and stock purchase plan.
- Other info: Work in a diverse, inclusive environment with great career growth opportunities.
- Why this job: Make a real impact on trusted brands while developing your IT skills.
- Qualifications: 2+ years in IT support with strong customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.
We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognise, develop, and empower talent!
Position: IT Support Specialist
Department: IT
Work Location: London, Southwark / Waterloo (Office based 5 days per week)
Work Type: Permanent, Full time
What you will be doing:
- Provide end-users, both local and remote technical support of desktop and laptop hardware and software.
- Research, analyse, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks.
- Install, configure, upgrade, and troubleshoot computer software and hardware, including PC and Mac workstations, servers and peripherals as well as network and voice cabling.
Key Responsibilities:
- Assisting in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software.
- Support, maintain, and troubleshoot local network as well as WAN and VPN connectivity, liaising with other IT Departments worldwide.
- Identify and implement technologies and methods of using existing software to help users work more efficiently.
- Liaise with vendor’s support teams to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software.
- Work with end users to enforce incident management through the Incident Management system to ensure established service levels are understood and met.
- Analyse performance of incident management activities and detailed resolutions, identify problems, and devise and deliver solutions to improve quality of service and to prevent future problems.
- Design and enforce request handling and escalation policies and procedures.
- Access software updates, drivers, knowledgebase, and FAQ resources on the internet to aid in problem resolution.
- Track and analyse trends in incident reports and generate statistical reports.
- Assess the need for any system reconfigurations (minor or significant) based on incident trends and make recommendations.
- Follow and promote Best Practice to ensure Company Systems and Data are protected from threats.
Experience, Skills and Qualifications required:
- 2 + years providing 1st/2nd Line Support to a diverse userbase, ideally across multiple countries.
- In-depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.
- Solid grasp of configuring, installing and repairing computer and printer hardware.
- Experience supporting remote users and offices.
- Familiarity with Dell & Lenovo hardware, IP based phone systems.
- Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN.
- Experience of Citrix/Terminal server and VMWare environments preferred.
- Customer service oriented, proactive, flexible and adaptable.
What do we offer?
- Competitive compensation package depending on experience and skills.
- Flexible work policy with regards to working hours and work from home.
- Increased flexi-days package after 1 year of service.
- Perkbox.
- Modern office with collaborative workspaces.
- Employee assistance counselling line.
- Employee discounts on all our EMEA products.
- Lunch and Learns.
- Company closure between Christmas and New Year’s.
- Employee Stock Purchase Plan.
- The chance to work in an international, diverse, and inclusive environment!
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
IT Specialist employer: Helen of Troy
Helen of Troy is an excellent employer, offering a dynamic work culture that prioritises customer satisfaction and employee development. With a hybrid working model in the vibrant city of London, employees benefit from a supportive environment that encourages growth and collaboration, while being part of a mid-sized company with global brands that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Helen of Troy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Helen of Troy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Helen of Troy!
✨Direct Apply to Helen of Troy
Let's not forget to apply directly through the Helen of Troy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Helen of Troy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Helen of Troy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Helen of Troy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
