At a Glance
- Tasks: Lead a dynamic B2B Customer Service team and drive excellence in service delivery.
- Company: Join Helen of Troy, a leader in innovative consumer products.
- Benefits: Enjoy hybrid work, competitive salary, and career growth opportunities.
- Other info: Collaborative environment with a focus on process improvement and achieving targets.
- Why this job: Make a real impact by enhancing customer experiences for top brands like Osprey and Hydro Flask.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 45000 - 55000 £ per year.
Helen of Troy is seeking a Customer Service Manager (Bto B) to lead the SOTL B2B Customer Service team in London.
You will provide leadership, set priorities, and coach a team to deliver best-in-class service.
You will oversee operations for Osprey and Hydro Flask brands across Europe, drive KPIs, champion process improvements, and collaborate with Sales, Logistics and Warehouse to hit targets.
Hybrid work, permanent role with 3 days onsite.
B2B Customer Service Leader – Hybrid London employer: Helen of Troy
Helen of Troy is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with ample opportunities for growth within a diverse and inclusive culture that champions creativity and strategic thinking. Join us to be part of a forward-thinking team that is dedicated to driving success across Europe, the Middle East, and Africa.
