At a Glance
- Tasks: Join a dynamic team to optimise eCommerce performance and enhance customer experiences.
- Company: Be part of a leading global consumer products company with innovative brands.
- Benefits: Enjoy flexible work hours, competitive pay, and employee discounts on amazing products.
- Other info: Collaborative and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact in the eCommerce space while working with top brands like Hydro Flask.
- Qualifications: Experience in eCommerce platforms and a passion for digital marketing are essential.
The predicted salary is between 29700 - 36300 £ per year.
Our Beauty, Home & Outdoor division is united by thoughtful design and lasting quality. From kitchens to campsites, we provide consumers with premium, innovative products for life -- in and out of the home. This business unit includes our Curlsmith, Osprey, and Hydro Flask brands, and this role will support all of these brands.
We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognise, develop, and empower talent!
Position: Associate E-commerce Professional
Department: Online Sales / E-commerce
Work Location: Hybrid (work 3 days onsite) - London, England, and are travelable to the Waterloo - Southwark area.
Role Type: Full time, Permanent
What you will be doing:
- Be part of a team shaping the future of our EMEA eCommerce business.
- Help grow our direct-to-consumer brands by optimising website performance, enhancing product merchandising, and driving digital visibility through SEO.
- Your work will directly contribute to ambitious growth targets while ensuring a best-in-class shopping experience for our customers across Curlsmith, Osprey, and Hydro Flask.
Responsibilities:
- Delivering annual eCommerce revenue and profitability targets across all EMEA Direct-to-Consumer (DTC) websites.
- Developing and implementing eCommerce strategies aligned with business objectives to drive revenue growth while collaborating cross-functionally to enhance site usability and continuously improve the customer experience.
- Creating and maintaining an exceptional brand experience through impactful merchandising across EMEA Home & Outdoors DTC websites on Magento and Beauty websites on Shopify, maximising commercial opportunities.
- Managing the day-to-day operation of assigned websites, including owning development tickets and representing the brand in relevant internal and external meetings.
- Owning and optimising key eCommerce platforms and tools, developing subject matter expertise in areas such as reviews, on-site search and merchandising, translations, and loyalty programmes.
- Building and launching seasonal product ranges in line with go-to-market plans, while reviewing site content for accuracy and implementing customer insights and feedback to improve performance.
- Monitoring and analysing key performance indicators including traffic, conversion rates, and site speed, and driving improvements through collaboration with Marketing, IT, and other stakeholders.
- Executing a strong on-page SEO strategy by implementing timely optimisations and managing relationships with SEO agencies and developers to ensure technical SEO priorities are delivered effectively.
- Leading website merchandising strategies aligned with product priorities, seasonal campaigns, and business objectives, while partnering with the DTC Marketing and Trading Manager to balance brand experience with commercial performance.
- Supporting and contributing to promotional and pricing strategies, including end-of-season sales, gift-with-purchase campaigns, and additional revenue-driving initiatives.
- Preparing and delivering daily trading reports, call-off files, and performance updates to support decision-making.
- Collaborating with the CRM team to ensure the successful implementation of loyalty and community growth initiatives, while supporting customer acquisition and retention objectives.
- Partnering with Demand Planning and the Ecommerce Trading Manager to maximise stock availability, proactively identifying risks and opportunities throughout the season.
- Owning and enhancing the customer journey and user experience, ensuring delivery aligns with brand strategy and eCommerce best practices.
- Using A/B testing and test-and-learn methodologies to drive data-led website improvements and commercial growth.
- Working closely with Brand and Digital Marketing teams to deliver a premium online brand experience, while planning and publishing seasonal content that balances engagement and conversion.
- Contributing to and participating in go-to-market meetings to develop a strong understanding of the assigned Home & Outdoors brand portfolio.
- Continuously optimising the customer journey by identifying and resolving pain points highlighted through customer feedback and team insights.
- Managing the website development roadmap by creating, prioritising, and tracking tickets while liaising with in-house development teams on functional, transactional, and user experience enhancements.
- Implementing and maintaining content updates and site releases that improve commercial performance and customer engagement.
- Supporting the wider DTC team across all EMEA websites as required, ensuring a consistently high-quality brand and eCommerce experience across both Magento and Shopify platforms.
- Championing eCommerce best practices across all Home & Outdoors EMEA DTC websites.
- Conducting competitor analysis and sharing actionable insights and recommendations to strengthen performance and maintain market competitiveness.
Skills needed to be successful in this role:
- Experience with managing platforms like Magento and working with external Ecommerce tech partners.
- SEO and E-commerce Merchandising experience.
- Ability to think strategically and build roadmaps.
- Ability to be Subject Matter Expert (SME) on certain technical areas of the business.
Minimum Qualifications:
- Bachelor degree and or 2-4 years equivalent relevant experience in E-Commerce.
- Authorized to work in the UK free of immigration restrictions.
- Ability to attend the office 3 days per week.
What do we offer?
- Competitive compensation package depending on experience and skills.
- Flexible work policy with regards to working hours and work from home.
- Increased flexi-days package after 1 year of service.
- Perkbox.
- Modern office with collaborative workspaces.
- Employee assistance counselling line.
- Employee discounts on all our EMEA products.
- Lunch and Learns.
- Company closure between Christmas and New Year's.
- Employee Stock Purchase Plan.
- The chance to work in an international, diverse, and inclusive environment!
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
Associate E-Commerce Professional employer: Helen of Troy
Helen of Troy is an excellent employer, offering a dynamic work culture that prioritises customer satisfaction and employee development. With a hybrid working model in the vibrant city of London, employees benefit from a supportive environment that encourages growth and collaboration, while being part of a mid-sized company with global brands that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Associate E-Commerce Professional
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Helen of Troy are looking for when hiring for a Associate E-Commerce Professional.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Helen of Troy for the Associate E-Commerce Professional, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Helen of Troy as a Associate E-Commerce Professional, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Helen of Troy’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Associate E-Commerce Professional.
We think you need these skills to ace Associate E-Commerce Professional
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Helen of Troy, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Helen of Troy's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Helen of Troy. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Helen of Troy
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Helen of Troy uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Helen of Troy. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
