At a Glance
- Tasks: Lead a dynamic B2B customer service team and drive excellence in order management.
- Company: Join Helen of Troy, a leader in premium brands with a focus on growth.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional development.
- Other info: Collaborative environment with a focus on process improvements and career growth.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Helen of Troy is seeking a Customer Service Manager for its B2B team in London.
You will lead the Sports, Outdoor, Travel & Lifestyle CS group, driving excellence in order management, KPI tracking, and cross-functional collaboration across Sales, Logistics, and Warehouse.
The role requires coaching eight direct reports and delivering superior service to premium brands.
Hybrid work with three days onsite, focusing on process improvements, SOPs, and stakeholder alignment to support growth and
B2B Customer Service Manager — Lead Ops & Growth (London, Hybrid) employer: Helen-of-Tro
At Helen of Troy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusion and innovation. Our London-based team enjoys flexible working arrangements, competitive compensation, and numerous employee benefits, including discounts on our renowned brands and opportunities for professional growth. Join us to make a meaningful impact while collaborating with passionate individuals dedicated to elevating everyday lives through our trusted products.
