Job Description:
IT Projects Manager
£55,000 – £60,000, Mitcheldean, Permanent, Full-time (37.5 hours per week)
- We are looking for local candidates for this position, we will not accept applicants that are relocating
About the Role
We are seeking an experienced IT Service & Projects Manager on behalf of our client to lead and develop their internal IT function. Reporting directly to the CEO, you will oversee day-to-day IT service delivery, manage IT team resources, and lead the successful delivery and implementation of key IT projects, system developments, and new technologies.
This is a strategic management, leadership, and project delivery role rather than a hands-on technical support position. You will not be expected to handle routine end-user support tickets, perform hardware repairs, or manage first-/second-line support tasks.
Key Responsibilities
- Manage, coach, and develop the IT team (including the Business Analyst and IT Support function). Monitor service performance, manage escalations, and drive continuous improvement
- Lead IT projects and systems implementations from concept through to business-as-usual operation. Ensure proper scope, resource allocation, risk management, testing, and user adoption
- Coordinate with outsourced development teams and the internal Business Analyst to prioritise requirements, manage deliverables, and oversee testing/release management
- Manage relationships with external suppliers, technical partners, and software providers to ensure service quality, performance, and value
- Provide regular updates to the CEO regarding IT performance, risk management, system dependencies, budgeting, and potential technology enhancements (including AI/automation opportunities)
What We Are Looking For
- Proven experience in a managerial or team lead role within IT service delivery and IT project management
- Strong track record of managing project lifecycles, cross-functional stakeholders, and third-party/outsourced development suppliers
- Excellent people leadership skills, with experience managing team performance, capacity, and development
- Solid understanding of business analysis, system implementations, and change management
- Exceptional stakeholder management, communication, and decision-making capabilities
IT Projects Manager in Mitcheldean employer: HELEN FALLON CONSULTING LTD Careers
Join a pioneering UK technology company as a Graduate Field Applications Engineer, where you'll enjoy a dynamic hybrid work environment that fosters innovation and collaboration. With structured onboarding, direct mentorship, and clear pathways for career progression, this role offers you the chance to engage with cutting-edge technologies while travelling internationally to support clients. Experience a supportive work culture that values your growth and provides opportunities to tackle complex challenges in a meaningful way.
Contact Details:
HELEN FALLON CONSULTING LTD Careers Recruitment Team
