At a Glance
- Tasks: Support sales, manage volunteers, and ensure a welcoming shop environment.
- Company: Join a compassionate charity making a difference in children's lives.
- Benefits: Flexible hours, competitive salary, and the chance to develop your skills.
- Other info: Work in a dynamic team with opportunities for personal growth.
- Why this job: Be an ambassador for a meaningful cause while gaining valuable experience.
- Qualifications: Experience in retail or customer service and strong organisational skills.
The predicted salary is between 15052 - 15052 € per year.
Location: Wallingford
Hours: 22.5 hours per week (including weekend rota)
Salary: £15,052.20 per annum (full-time equivalent: £25,087 per annum (pro rata))
Closing date: 26th May 2026 at 12 noon
Join us as an Assistant Shop Manager in our Wallingford shop and become an ambassador for our charity. You will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do; previous experience of charity retail would help you hit the ground running.
Responsibilities- Provide excellent customer service and support the sale of donated items.
- Assist in inventory management, stocking and price marking.
- Support the Shop Manager and Area Manager in achieving sales targets.
- Coordinate and manage volunteer teams across a variety of situations.
- Maintain a tidy, safe and welcoming shop environment.
- Work weekend shifts on a rota basis and adapt to changing patterns as required.
- Previous experience in charity retail or customer-facing roles.
- Strong organisational, detail-oriented and IT skills.
- Ability to work effectively with volunteers and manage teams.
- Positive attitude and willingness to learn specific skills.
- Flexibility to support changing working patterns and weekend duties.
Interview & Application Process: We share interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams. Applications will be reviewed and invited to interview as received; we reserve the right to close the advert at any time.
Equal Employment Opportunity: Helen & Douglas House is an equal opportunities employer and values a diverse workforce. All staff and volunteers undertake a Disclosure and Barring Service check and share our commitment to safeguarding and promoting the welfare of children and young people.
About Helen & Douglas House: Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
Contact: Telephone: 01865 794749 Email: recruitment@helenanddouglas.org.uk
Assistant Shop Manager in Wallingford employer: Helen & Douglas House
Helen & Douglas House is an exceptional employer, offering a supportive and inclusive work culture where you can make a meaningful impact in the community. As an Assistant Shop Manager in Wallingford, you'll benefit from flexible working hours, opportunities for personal growth, and the chance to lead a dedicated team of volunteers, all while contributing to a vital charity that provides care to life-limited children and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Wallingford
✨Tip Number 1
Get to know the charity's mission and values. When you understand what they stand for, you can tailor your conversation during the interview to show how your experience aligns with their goals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences that highlight your ability to connect with customers and manage teams.
✨Tip Number 3
Be ready to discuss your flexibility. The job requires weekend shifts and adapting to changing patterns, so come prepared with examples of how you've successfully managed similar situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Assistant Shop Manager role.
We think you need these skills to ace Assistant Shop Manager in Wallingford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for charity retail shine through! We want to see why you’re excited about the role and how you can contribute to our mission.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or charity retail. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about your experience and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Helen & Douglas House
✨Know Your Charity
Before the interview, take some time to research Helen & Douglas House. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you provided outstanding service. Think about how you handled difficult situations or went above and beyond for customers.
✨Prepare for Team Management Questions
As an Assistant Shop Manager, you'll be coordinating volunteers. Be ready to discuss your experience in managing teams, especially in a retail or charity setting. Highlight your organisational skills and any specific strategies you've used to motivate and support team members.
✨Practice Virtual Interview Etiquette
Since the interview will be conducted via Microsoft Teams, make sure you're comfortable with the platform. Test your tech beforehand, choose a quiet location, and dress appropriately. A friendly smile and good eye contact can make a great impression, even through a screen!
