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For Companies At a Glance
- Tasks: Lead a team of volunteers to boost sales and provide excellent customer service.
- Company: Join a compassionate charity making a real difference in the community.
- Benefits: Enjoy free secure staff parking and flexible working hours.
- Why this job: Be an ambassador for a charity while gaining valuable retail experience.
- Qualifications: Experience in retail is a plus; strong teamwork and organisational skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 15052 - 25087 £ per year.
Join us as an Assistant Shop Manager in our Summertown shop in Oxford and become an ambassador for our charity. We have a permanent part-time position available working 22.5 hours per week.
Responsibilities
- Work in a busy shop with a team of volunteers to maximise the shop’s sales profits.
- Provide great customer service; use training to hit the ground running.
- Support by the Shop Manager and Area Manager to achieve objectives in detail, organisational and IT tasks, and to manage volunteer teams in a variety of situations.
- Participate in weekend rota and flexible patterns as required by the business and volunteers available.
Qualifications / Skills
- Experience in charity retail would be helpful.
- Good eye for detail, strong organisational and IT skills.
- Ability to manage volunteer teams; willingness to learn specific skills.
- Strong customer service and teamwork mindset.
Details
- Hours: 22.5 hours per week (3 days out of 7, including weekends).
- Location: Summertown, Oxford.
- Salary: £15,052.20 per annum (full-time equivalent £25,087 per annum).
- Benefits: free secure staff parking.
Closing date: 20 February 2026 at 12:00. This shop is open 7 days a week. Interviews will be conducted virtually via Microsoft Teams. We will share interview questions in advance. All staff and volunteers must undertake a Disclosure and Barring Service check. Helen & Douglas House is an equal opportunities employer and values a diverse workforce. We encourage applications from all areas of the community. We may close the advert earlier without notice. Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
Contact recruitment@helenanddouglas.org.uk for adjustments during recruitment. Address: 14A Magdalen Road, Oxford, OX4 1RW. Telephone: 01865 794749. Email: recruitment@helenanddouglas.org.uk
Assistant Shop Manager in Oxford employer: Helen & Douglas House
Contact Detail:
Helen & Douglas House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Oxford
✨Tip Number 1
Get to know the charity! Research Helen & Douglas House and understand their mission. This will help you connect your passion for charity retail with their values during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've provided excellent service or managed a team. We want to hear about your experiences, so be ready to share them in a conversational way.
✨Tip Number 3
Be flexible! Since the role involves weekend work and managing volunteers, show that you're adaptable. Mention any previous experience working in dynamic environments to highlight your ability to handle various situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Shop Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let your passion for charity retail shine through. We want to see how much you care about making a difference and supporting our cause at Helen & Douglas House.
Highlight Relevant Experience: If you've got experience in charity retail or managing teams, make sure to mention it! We love seeing how your background can help us maximise sales and provide great customer service.
Be Organised and Detail-Oriented: Since the role involves organisational tasks and managing volunteers, showcase your attention to detail and organisational skills in your application. We appreciate candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Helen & Douglas House
✨Know the Charity Inside Out
Before your interview, take some time to research Helen & Douglas House. Understand their mission, values, and the services they provide. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As an Assistant Shop Manager, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Highlight how you can create a welcoming environment for customers and volunteers alike.
✨Demonstrate Team Management Experience
Think of specific instances where you've successfully managed or worked within a team. Discuss how you motivated others, handled conflicts, or organised tasks. This will illustrate your ability to lead volunteer teams in a busy shop setting.
✨Prepare for IT and Organisational Questions
Since the role requires strong organisational and IT skills, brush up on any relevant software or systems you might need to use. Be ready to discuss how you’ve used technology to improve efficiency or manage tasks in previous roles.
