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- Tasks: Lead a team to maximise sales and provide excellent customer service in our charity shop.
- Company: Join Helen & Douglas House, a caring charity making a difference in children's lives.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in retail or hospitality is a plus, but a positive attitude is key!
- Other info: Enjoy a dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 27147 - 27900 £ per year.
Closing date: 27th February 2026 at 12 noon
Hours: 30 hours per week
Location: Marlow, SL7 3HJ
Salary: £27,147 - £27,900 per annum (pro rata)
Job Overview
Join us as Shop Manager in our Marlow shop and become an ambassador for our charity. We have a permanent position available working 30 hours per week.
Responsibilities
- You will join a busy shop and be responsible for the line management of an Assistant Manager and team of volunteers working collaboratively together to maximise the shop's sales profits.
- Great customer service is crucial to what we do, so previous experience in hospitality, High Street Retail or ideally Charity Retail would help you hit the ground running.
- Full training is provided. We are keen to work with people who have the right attitude, so willingness to learn specific skills is equally as important as past experience.
- To thrive in this role you will need a good eye for detail, strong organisational skills and capability to manage teams in a variety of situations.
- The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.
We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.
Application Process
Ready to bring your skills to a role that matters? Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Legal & Equal Opportunity
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Contact
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end‐of‐life and bereavement care to life‐limited children and their families.
We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Helen & Douglas House
14A Magdalen Road
Oxford
OX4 1RW
Telephone: 01865 794749
Email: recruitment@helenanddouglas.org.uk
Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
Shop Manager in Marlow employer: Helen & Douglas House
Contact Detail:
Helen & Douglas House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Marlow
✨Tip Number 1
Get to know the charity's mission and values before your interview. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice common interview questions, especially those related to team management and customer service. Since they share questions beforehand, use this to your advantage and prepare thoughtful responses.
✨Tip Number 3
Show off your flexibility and willingness to learn during the interview. Highlight any past experiences where you've adapted to changing situations or taken on new challenges.
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about the role and makes it easier for us to keep track of your application!
We think you need these skills to ace Shop Manager in Marlow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Shop Manager and how you can contribute to our charity's mission.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in retail or customer service, and don’t forget to mention your organisational skills and team management experience!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Helen & Douglas House
✨Know the Charity Inside Out
Before your interview, take some time to research Helen & Douglas House. Understand their mission, values, and the services they provide. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since great customer service is crucial for this role, prepare examples from your past experiences in hospitality or retail. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your capability to thrive in a busy shop environment.
✨Prepare for Team Management Questions
As a Shop Manager, you'll be leading a team of volunteers. Be ready to discuss your leadership style and how you handle team dynamics. Consider scenarios where you've successfully managed a team or resolved conflicts, as these will highlight your organisational skills.
✨Flexibility is Key
Given that the role requires flexibility in working patterns, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to adjust your schedule or approach to meet business needs, showing that you're ready to step up when required.