Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients, manage queries, and support appointment bookings in a vibrant charity environment.
- Company: Join the Helen Bamber Foundation, dedicated to making a difference in people's lives.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful work.
- Why this job: Be the face of a charity and help clients navigate their journey with compassion.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join the Client Services Team within Helen Bamber Foundation's multi-disciplinary environment. The Client Services Administrator will host the reception area and waiting room, welcome clients and visiting professionals, and assist with overseeing appointment bookings between clients and staff/volunteers across the organisation. The role supports the Office Manager and Appointments Lead and may cover additional operations tasks as directed by the Office Manager and Director of People. You will be the first point of contact for external and internal queries and the face of Helen Bamber Foundation.
Responsibilities
- Greet clients and visitors and field a wide range of queries (in-person, telephone, email, and WhatsApp) promptly and professionally.
- Ensure all site visitors and staff sign in/out using the Visitor Management System.
- Handle the charity’s post and ensure appropriate recipients receive it daily.
- Manage walk-in queries in line with the charity’s policy.
- Triage and route queries to the multidisciplinary team as needed.
- Provide accurate signposting and occasional casework support for clients arising from queries.
- Create and maintain signposting resources as needed.
- Open and close reception at the specified times (typically 8:30am to 5:00pm).
- Order office supplies, refreshments, and other purchases as necessary.
- Handle petty cash.
Client Services Administrator in London employer: Helen Bamber Foundation
Contact Detail:
Helen Bamber Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in London
✨Tip Number 1
Make sure to research the Helen Bamber Foundation and its values. When you know what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your greeting skills! As a Client Services Administrator, you'll be the first point of contact. Role-play with a friend to nail that warm and professional welcome.
✨Tip Number 3
Brush up on your communication skills. Whether it's in-person, over the phone, or via email, being clear and friendly is key. We recommend jotting down some common queries you might face and practising your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team directly.
We think you need these skills to ace Client Services Administrator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves client interaction.
Tailor Your Application: Make sure to tailor your application specifically for the Client Services Administrator role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially since you'll be handling queries from clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Helen Bamber Foundation
✨Know the Organisation Inside Out
Before your interview, take some time to research the Helen Bamber Foundation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting Skills
As a Client Services Administrator, you'll be the first point of contact for clients and visitors. Practise a warm and professional greeting. You might even want to role-play with a friend to get comfortable with welcoming people and handling queries.
✨Prepare for Common Queries
Think about the types of questions you might receive from clients and how you would respond. Familiarise yourself with the Visitor Management System and any other tools mentioned in the job description. Being prepared will help you feel more confident during the interview.
✨Showcase Your Organisational Skills
The role involves managing appointments and handling various tasks. Be ready to discuss your organisational skills and any relevant experience. You could share examples of how you've successfully managed multiple responsibilities in the past, which will demonstrate your ability to thrive in a busy environment.
