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For Companies At a Glance
- Tasks: Support the Shop Manager in maximising sales and managing a team of volunteers.
- Company: Join a charity that makes a real difference in the community.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Be an ambassador for our charity while gaining valuable retail experience.
- Qualifications: Customer service experience and a willingness to learn are essential.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 25087 - 25087 £ per year.
Location: Stroud
Hours: 37.5 hours per week (worked as 5 out of 7 days, including weekend rota)
Salary: £25,087 per annum
Closing date: 17th February 2026 at 12 noon
Overview
Join us as an Assistant Shop Manager in our Stroud shop and become an ambassador for our charity! We have a permanent full time position available working 37.5 hours per week.
Responsibilities
- You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits.
- Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.
- Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience.
- To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations.
- You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas.
- This shop is open 7 days a week and the role will require you to work weekends on a rota basis.
- Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.
Interview
We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.
Requirements
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Application Process
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
Assistant Shop Manager in Stroud employer: Helen and Douglas House
Contact Detail:
Helen and Douglas House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Stroud
✨Tip Number 1
Get to know the charity! Research Helen & Douglas House and understand their mission. This will help you connect your values with theirs during the interview.
✨Tip Number 2
Practice makes perfect! Since the interview questions are shared in advance, take the time to prepare thoughtful responses. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Show your personality! The role is all about teamwork and customer service, so let your enthusiasm shine through. Share examples of how you've worked well with others in the past.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you're keen and ready to join the team!
We think you need these skills to ace Assistant Shop Manager in Stroud
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Assistant Shop Manager role. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for charity retail shine through in your application. We love candidates who are genuinely excited about making a difference, so share why this role and our mission resonate with you!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Early: Don’t wait until the last minute to submit your application! We review applications as they come in, so applying early gives you a better chance of standing out. Head over to our website and get your application in!
How to prepare for a job interview at Helen and Douglas House
✨Know Your Charity Retail Basics
Brush up on the fundamentals of charity retail before your interview. Understand how it differs from regular retail, and be ready to discuss how you can contribute to maximising sales profits while supporting the charity's mission.
✨Show Off Your Customer Service Skills
Prepare examples of your previous customer service experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to great service, which is crucial for this role.
✨Highlight Your Team Management Experience
Since you'll be managing volunteer teams, come prepared with stories that showcase your leadership skills. Discuss how you've motivated others, handled conflicts, or organised tasks in a team setting to show you're ready for the challenge.
✨Be Ready for Flexibility Questions
Given the need for flexibility in working patterns, think about how you can adapt to changing schedules. Be honest about your availability and express your willingness to work weekends, as this will show you're committed to the role.
