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- Tasks: Assist in managing a busy charity shop and support a team of volunteers.
- Company: Join Helen & Douglas House, a charity dedicated to making a difference.
- Benefits: Flexible hours, full training provided, and a supportive work environment.
- Why this job: Make a real impact while working with beautiful items and helping the community.
- Qualifications: Experience in retail or hospitality is a plus, but a positive attitude is key.
- Other info: Virtual interviews and commitment to diversity and inclusion.
The predicted salary is between 10034 - 10034 £ per year.
Hours: 15 hours per week (working 2 days over a 7 day trading week)
Location: Chesham
Salary: £10,034.80 per annum (Full-time equivalent: £25,087 per annum)
Closing date: 6th April 2026 at 12 noon
Love people? Love beautiful things? Love making a difference? Join us as an Assistant Manager in our Chesham shop and become an ambassador for our charity. We have a permanent part-time position available working 15 hours a week. You will join a busy shop working alongside a team of paid staff and volunteers helping to maximise the shop sales profits.
Manual handling is a core component of the role, handling donations through the stages of processing & helping to merchandise stock on the shop floor. Great customer service is crucial to what we do so previous experience in hospitality, High Street Retail or ideally Charity Retail would help you hit the ground running. Full training is provided.
We are keen to work with people who have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role you will need a good eye for detail, strong organisational skills and capability to manage volunteer teams in a variety of situations. You will be supported by the shop manager and area manager to achieve your objectives in these areas.
Our Chesham shop trades 7 days a week. The role is flexible in terms of weekend work. The position could be for Sat/Sun work only or if preferred for weekend work to be shared amongst team members on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work.
We are committed to getting the best out of our applicants and employees and we have therefore made the commitment to sharing interview questions prior to the interview. Interviews will be conducted virtually via Microsoft Teams. Ready to bring your skills to a role that matters? Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community. Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
Assistant Shop Manager in Chesham employer: Helen and Douglas House
Contact Detail:
Helen and Douglas House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Chesham
✨Tip Number 1
Get to know the charity! Research Helen & Douglas House and understand their mission. This will help you connect your passion for people and beautiful things with their values during the interview.
✨Tip Number 2
Practice makes perfect! Since interviews are virtual, set up a mock interview with a friend or family member. This will help you get comfortable with the tech and refine your answers to common questions.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences in hospitality or retail that demonstrate your ability to engage with customers and manage teams effectively.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we’re reviewing applications as they come in, so don’t wait until the last minute!
We think you need these skills to ace Assistant Shop Manager in Chesham
Some tips for your application 🫡
Show Your Passion: Let us see your love for people and beautiful things shine through in your application. Share why you want to be an Assistant Shop Manager and how you can make a difference in our charity shop.
Highlight Relevant Experience: If you've got experience in hospitality, retail, or charity work, make sure to mention it! We want to know how your background can help you hit the ground running in our busy shop.
Be Organised and Detail-Oriented: We’re looking for someone with strong organisational skills and a good eye for detail. In your application, give examples of how you've managed teams or handled tasks that required these skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on the path to joining our team. Remember, the sooner you apply, the better!
How to prepare for a job interview at Helen and Douglas House
✨Know the Charity Inside Out
Before your interview, take some time to research Helen & Douglas House. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since great customer service is crucial for this role, prepare examples from your past experiences in hospitality or retail. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to thrive in a busy shop environment.
✨Highlight Your Team Management Experience
As an Assistant Shop Manager, you'll be managing volunteers. Be ready to discuss any previous experience you have in leading teams, even if it's informal. Share how you motivated others and handled challenges, as this will showcase your leadership potential.
✨Prepare for Flexibility Questions
Given the flexible working patterns required for this role, think about your availability and how you can adapt to changing schedules. Be honest about your preferences but also show your willingness to be flexible, which is key for this position.