Account Manager in Newcastle upon Tyne

About Helapet Ltd: Helapet stands as a leading UK manufacturer and distributor of medical and cleanroom consumables. Our range of sterile and non-sterile products are used to support healthcare provision and aseptic production within hospitals, pharmaceutical manufacturing, laboratories, and veterinary practice. We are part of Clinimed Holdings Limited, a group of companies established in 1982 through the acquisition and formation of various entities within the group.

Job Summary: Reporting to the Sales and Marketing Manager, you will drive the promotion and adoption of Helapet’s product range across hospitals, pharmacies, veterinary clinics, and cleanroom organisations within your assigned territory. You will manage your territory effectively, ensuring smooth operations and achieving key performance indicators (KPIs) such as sales targets and customer engagement goals, as agreed with your Line Manager. You will actively identify and pursue opportunities to expand market share, while providing regular reports on territory performance, competitor activity, and promotional initiatives in a timely manner. Always maintaining a professional demeanour, you will cultivate strong, lasting relationships with customers, enhancing the company’s reputation for quality and service excellence.

Benefits:

• Company Car/Car Allowance
• Incentive Scheme
• Contributory Pension Scheme (5% employer contribution, increasing to 10% with length of service)
• Medical Cash Back Plan (Simply Health)
• Life Assurance (4 x Annual Gross)
• Annual Performance Bonus
• Annual Pay Review
• Cycle to Work Scheme
• Employee Referral Scheme
• Discounts on Selected Products and Services
• Employee Assistance Programme – Health
• 25 annual holiday days, plus 8 bank holidays and one company day
• Additional Holiday purchase scheme (purchase up to an additional 3-days per holiday year)

Job Responsibilities:

• Drive product usage and grow market share within your assigned territory.
• Achieve monthly sales targets and quarterly reviews as agreed with the Sales and Marketing Manager.
• Identify and develop opportunities to expand market presence.
• Meet quarterly metrics related to activity, reporting, and customer engagement.
• Sell products and services professionally and strategically, delivering effective presentations highlighting key features and benefits.
• Build and maintain strong, professional relationships with customers to enhance the Company’s reputation.
• Plan and manage your territory efficiently to maximize customer-facing time and minimize travel.
• Execute strategic initiatives and maintain business plans in alignment with guidance from the Sales and Marketing Manager.
• Maintain accurate records, ensure timely completion of administrative tasks, and provide actionable market insights.
• Stay informed about competitors’ products and implement effective sales strategies to maintain a competitive advantage.
• Develop and follow a journey plan ensuring regular customer visits and delivering the highest standard of service.
• Promote the Company ethically and professionally in all interactions.
• Uphold a high standard of personal presentation and maintain Company equipment in excellent condition.
• Treat all colleagues, clients, and stakeholders with dignity, respect, and professionalism.

Personal Specifications:

• The candidate must reside within the assigned territory.
• Proven experience in hospital sales, demonstrating the ability to meet and exceed targets.
• Demonstrated experience in managing and developing a large territory effectively.
• Strong IT skills, with the ability to utilise software and tools to support sales and reporting activities.
• Excellent written and verbal communication skills, with the ability to engage professionally with a wide range of stakeholders.
• Demonstrated commercial acumen and the ability to identify opportunities that drive business growth.
• Ability to work independently, taking initiative to meet customer needs and develop the territory further.
• Proven ability to rapidly build and maintain strong, long-lasting customer relationships.
• Possession of a full UK driving licence, with the ability to travel across the territory as required.