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For Companies At a Glance
- Tasks: Manage finance tasks and provide customer support in a dynamic remote environment.
- Company: Join a rapidly growing startup focused on employee wellbeing and health.
- Benefits: Enjoy flexible working, generous leave, and a £1,800 annual wellbeing budget.
- Other info: Great opportunity for growth in a supportive and collaborative team.
- Why this job: Be part of a mission-driven team making a real impact on employee health.
- Qualifications: Experience in finance administration and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Finance & Customer Support - Full-time - Remote UK
About Heka
Employee benefits are broken. They often focus on the wrong things, appeal to only part of a team, or miss the mark entirely. We believe that benefits should add value for everyone, which is why everything we do is designed to make people perform at their best, every day.
We're the only platform focused on individual health, giving employees limitless choice to own their health and wellbeing journeys, whether that's mindfulness, nutrition, movement, a crisis, or a treat. All inside one employee benefit.
Right now, we're in a rapid period of growth. That means more customers, more partners, and more opportunities to shape how we operate.
The Opportunity
Our Business Operations Coordinator is going on maternity leave from October, and we're looking for someone to step into this critical role. This is a permanent position. Whilst the brief will naturally evolve over time, we're hiring someone who wants to grow with us, not just cover a gap.
This is a finance-heavy, detail-oriented role at the heart of how Heka runs. You'll be working closely with our Customer Success team on everything from invoicing and partner payments to member administration and operational support. It requires someone who genuinely enjoys the complexity of back-of-house finance work and takes real pride in getting things right.
You'll also spend a lot of time in our customer support inbox throughout the month, so you'll need to be comfortable switching between meticulous finance work and responsive, people-facing communication.
What You'll Be Doing
- Your time will be structured around key monthly milestones.
Finance & Operations (primary focus)
- Processing monthly invoices and managing partner payments accurately and on time
- Supporting our invoicing workflows, including CSV imports and billing data management
- Collaborating with the Partnerships team to resolve supplier queries and discrepancies
Customer Support (throughout the month, especially with peak periods at the start and end)
- Working alongside our Customer Support Assistant to manage member queries
- Processing reimbursements and membership proof of payments
- Handling member admin and making sure nothing falls through the cracks
General Operations
- Supporting member engagement through email reach-outs and usage nudges
- Pitching in on ad-hoc tasks across the Customer Success team. At Heka, everyone gets stuck in.
Who We're Looking For
You don't need to have done every part of this role before. Our team will help you settle in. But the following are important:
- Experience with finance administration, invoicing, or accounts, ideally with hands-on Xero or similar platform experience
- Exceptional attention to detail. You spot errors others miss and you care about getting things right
- A methodical, focused approach to complex or repetitive work. Finance tasks require patience as well as accuracy
- Strong written and verbal communication skills for both internal coordination and member-facing queries
- Comfort switching between focused finance work and responsive customer support throughout the day
- A proactive attitude. You see a task and you own it, without waiting to be asked twice
- Curiosity and an enjoyment of digging into complex problems to find the root cause
Bonus points for:
- Experience in a startup or scale-up where your role evolved well beyond the original job description
- A genuine interest in health, wellbeing, or working for a mission-led company
Working at Heka
Heka is a rapidly growing startup with ambitious targets and a team who pull together to achieve them. We value hard work, a can-do attitude, and creative thinking. But we also prioritise work-life balance - we want to be part of your life, not your whole life.
You’ll be joining a close-knit, experienced team who are great at what they do and genuinely love working here. There’s a lot to learn, a lot to get involved in, and a real opportunity to grow quickly alongside the business.
Key Benefits
We prioritise employee wellbeing and offer benefits that truly make a difference:
- Remote and flexible working
- £1,800 annual wellbeing budget
- Virtual GP, EAP, physiotherapy, free mortgage support, free nutrition guidance, and 20+ types of wellbeing 1-1 sessions
- 25 days annual leave, plus bank holidays and your birthday off
- Additional day off for each year of service
- Financial wellbeing support with salary sacrifice pension
- Early finish on Fridays and Wellbeing Wednesdays
- Generous Maternity and Paternity pay
Commitment to Diversity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Operations & Customer Assistant in Watford employer: Heka
Contact Detail:
Heka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Assistant in Watford
✨Tip Number 1
Get to know the company inside out! Research Heka's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you're comfortable discussing complex topics clearly and concisely. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Be proactive during the interview process! If you have questions about the role or the company, don’t hesitate to ask. This shows your enthusiasm and willingness to engage, which is exactly what Heka is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and ready to embrace the digital nature of the role.
We think you need these skills to ace Operations & Customer Assistant in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in finance administration and customer support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role is all about accuracy, give us examples of how you've demonstrated exceptional attention to detail in your previous jobs. Whether it’s spotting errors or managing complex tasks, we love to see that you care about getting things right.
Communicate Clearly: Strong written communication is key for this position. When crafting your application, make sure it’s clear, concise, and free of errors. This will show us that you can handle both internal coordination and member-facing queries effectively.
Be Proactive: We’re looking for someone who takes initiative. In your application, share instances where you’ve taken ownership of a task or solved a problem without being asked. This proactive attitude is something we value highly at Heka!
How to prepare for a job interview at Heka
✨Know Your Numbers
Since this role is finance-heavy, brush up on your invoicing and payment processes. Familiarise yourself with common financial terms and tools like Xero. Being able to discuss your experience with these will show you’re ready to dive into the details.
✨Master the Art of Communication
You’ll be switching between finance tasks and customer support, so practice explaining complex concepts in simple terms. Prepare examples of how you've effectively communicated with customers or team members in the past to demonstrate your strong verbal skills.
✨Show Your Attention to Detail
Prepare to showcase your meticulous nature. Bring examples of how you’ve caught errors or improved processes in previous roles. This will highlight your ability to manage the complexity of back-of-house finance work while ensuring accuracy.
✨Embrace a Proactive Mindset
Heka values a can-do attitude, so think of instances where you took initiative without being asked. Whether it was solving a problem or streamlining a process, sharing these stories will illustrate your proactive approach and fit with their culture.