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For Companies At a Glance
- Tasks: Support finance operations and customer queries in a dynamic, remote environment.
- Company: Join Heka, a mission-driven startup focused on employee wellbeing.
- Benefits: Enjoy flexible working, generous leave, and a £1,800 annual wellbeing budget.
- Other info: Great opportunity for personal growth in a supportive, collaborative culture.
- Why this job: Be part of a growing team making a real impact on health and wellbeing.
- Qualifications: Experience in finance admin and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Finance & Customer Support - Full-time - Remote UK
About Heka
Employee benefits are broken. They often focus on the wrong things, appeal to only part of a team, or miss the mark entirely. We believe that benefits should add value for everyone, which is why everything we do is designed to make people perform at their best, every day.
We're the only platform focused on individual health, giving employees limitless choice to own their health and wellbeing journeys, whether that's mindfulness, nutrition, movement, a crisis, or a treat. All inside one employee benefit.
Right now, we're in a rapid period of growth. That means more customers, more partners, and more opportunities to shape how we operate.
The Opportunity
Our Business Operations Coordinator is going on maternity leave from October, and we're looking for someone to step into this critical role. This is a permanent position. Whilst the brief will naturally evolve over time, we're hiring someone who wants to grow with us, not just cover a gap.
This is a finance-heavy, detail-oriented role at the heart of how Heka runs. You'll be working closely with our Customer Success team on everything from invoicing and partner payments to member administration and operational support. It requires someone who genuinely enjoys the complexity of back-of-house finance work and takes real pride in getting things right.
You'll also spend a lot of time in our customer support inbox throughout the month, so you'll need to be comfortable switching between meticulous finance work and responsive, people-facing communication.
What You'll Be Doing
- Your time will be structured around key monthly milestones.
Finance & Operations (primary focus)
- Processing monthly invoices and managing partner payments accurately and on time
- Supporting our invoicing workflows, including CSV imports and billing data management
- Collaborating with the Partnerships team to resolve supplier queries and discrepancies
Customer Support (throughout the month, especially with peak periods at the start and end)
- Working alongside our Customer Support Assistant to manage member queries
- Processing reimbursements and membership proof of payments
- Handling member admin and making sure nothing falls through the cracks
General Operations
- Supporting member engagement through email reach-outs and usage nudges
- Pitching in on ad-hoc tasks across the Customer Success team. At Heka, everyone gets stuck in.
Who We're Looking For
You don't need to have done every part of this role before. Our team will help you settle in. But the following are important:
- Experience with finance administration, invoicing, or accounts, ideally with hands-on Xero or similar platform experience
- Exceptional attention to detail. You spot errors others miss and you care about getting things right
- A methodical, focused approach to complex or repetitive work. Finance tasks require patience as well as accuracy
- Strong written and verbal communication skills for both internal coordination and member-facing queries
- Comfort switching between focused finance work and responsive customer support throughout the day
- A proactive attitude. You see a task and you own it, without waiting to be asked twice
- Curiosity and an enjoyment of digging into complex problems to find the root cause
Bonus points for:
- Experience in a startup or scale-up where your role evolved well beyond the original job description
- A genuine interest in health, wellbeing, or working for a mission-led company
Working at Heka
Heka is a rapidly growing startup with ambitious targets and a team who pull together to achieve them. We value hard work, a can-do attitude, and creative thinking. But we also prioritise work-life balance - we want to be part of your life, not your whole life.
You’ll be joining a close-knit, experienced team who are great at what they do and genuinely love working here. There’s a lot to learn, a lot to get involved in, and a real opportunity to grow quickly alongside the business.
Key Benefits
We prioritise employee wellbeing and offer benefits that truly make a difference:
- Remote and flexible working
- £1,800 annual wellbeing budget
- Virtual GP, EAP, physiotherapy, free mortgage support, free nutrition guidance, and 20+ types of wellbeing 1-1 sessions
- 25 days annual leave, plus bank holidays and your birthday off
- Additional day off for each year of service
- Financial wellbeing support with salary sacrifice pension
- Early finish on Fridays and Wellbeing Wednesdays
- Generous Maternity and Paternity pay
Commitment to Diversity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Operations & Customer Assistant employer: Heka
Contact Detail:
Heka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Assistant
✨Tip Number 1
Get to know the company inside out! Research Heka's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable switching between finance talk and customer support.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past experiences where you caught errors or improved processes. This will demonstrate your methodical approach and how you take pride in getting things right.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Operations & Customer Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Customer Assistant role. Highlight your finance experience and customer support skills, showing us how you fit into our mission at Heka.
Show Off Your Attention to Detail: Since this role is all about accuracy, give us examples of how you've nailed complex tasks in the past. Whether it’s catching errors or managing invoicing, we want to see that you take pride in getting things right.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for health and wellbeing, and why you’re excited about joining a mission-led company like Heka.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Heka
✨Know Your Numbers
Since this role is finance-heavy, brush up on your invoicing and payment processes. Familiarise yourself with Xero or similar platforms, as being able to discuss your experience with these tools will show you’re ready to hit the ground running.
✨Show Off Your Attention to Detail
Prepare examples that highlight your exceptional attention to detail. Think of times when you caught errors that others missed or how your methodical approach helped solve a complex problem. This will demonstrate that you take pride in getting things right.
✨Practice Your Communication Skills
You’ll be switching between finance tasks and customer support, so practice articulating your thoughts clearly. Consider role-playing common customer queries with a friend to ensure you can handle member-facing communication confidently.
✨Emphasise Your Proactive Attitude
Heka values a proactive approach, so come prepared with examples of when you took initiative in previous roles. Whether it was streamlining a process or tackling a challenging task without being asked, showing that you own your work will resonate well with the interviewers.