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For Companies At a Glance
- Tasks: Support finance operations and customer queries in a dynamic, remote environment.
- Company: Join a rapidly growing startup focused on employee wellbeing.
- Benefits: Enjoy flexible working, generous leave, and a £1,800 annual wellbeing budget.
- Other info: Be part of a close-knit team with excellent growth opportunities.
- Why this job: Make a real impact while developing your skills in finance and customer support.
- Qualifications: Experience in finance admin and strong attention to detail are key.
The predicted salary is between 30000 - 40000 £ per year.
Finance & Customer Support - Full-time - Remote UK
About Heka
Employee benefits are broken. They often focus on the wrong things, appeal to only part of a team, or miss the mark entirely. We believe that benefits should add value for everyone, which is why everything we do is designed to make people perform at their best, every day.
We're the only platform focused on individual health, giving employees limitless choice to own their health and wellbeing journeys, whether that's mindfulness, nutrition, movement, a crisis, or a treat. All inside one employee benefit.
Right now, we're in a rapid period of growth. That means more customers, more partners, and more opportunities to shape how we operate.
The Opportunity
Our Business Operations Coordinator is going on maternity leave from October, and we're looking for someone to step into this critical role. This is a permanent position. Whilst the brief will naturally evolve over time, we're hiring someone who wants to grow with us, not just cover a gap.
This is a finance-heavy, detail-oriented role at the heart of how Heka runs. You'll be working closely with our Customer Success team on everything from invoicing and partner payments to member administration and operational support. It requires someone who genuinely enjoys the complexity of back-of-house finance work and takes real pride in getting things right.
You'll also spend a lot of time in our customer support inbox throughout the month, so you'll need to be comfortable switching between meticulous finance work and responsive, people-facing communication.
What You'll Be Doing
- Your time will be structured around key monthly milestones.
Finance & Operations (primary focus)
- Processing monthly invoices and managing partner payments accurately and on time
- Supporting our invoicing workflows, including CSV imports and billing data management
- Collaborating with the Partnerships team to resolve supplier queries and discrepancies
Customer Support (throughout the month, especially with peak periods at the start and end)
- Working alongside our Customer Support Assistant to manage member queries
- Processing reimbursements and membership proof of payments
- Handling member admin and making sure nothing falls through the cracks
General Operations
- Supporting member engagement through email reach-outs and usage nudges
- Pitching in on ad-hoc tasks across the Customer Success team. At Heka, everyone gets stuck in.
Who We're Looking For
You don't need to have done every part of this role before. Our team will help you settle in. But the following are important:
- Experience with finance administration, invoicing, or accounts, ideally with hands-on Xero or similar platform experience
- Exceptional attention to detail. You spot errors others miss and you care about getting things right
- A methodical, focused approach to complex or repetitive work. Finance tasks require patience as well as accuracy
- Strong written and verbal communication skills for both internal coordination and member-facing queries
- Comfort switching between focused finance work and responsive customer support throughout the day
- A proactive attitude. You see a task and you own it, without waiting to be asked twice
- Curiosity and an enjoyment of digging into complex problems to find the root cause
Bonus points for:
- Experience in a startup or scale-up where your role evolved well beyond the original job description
- A genuine interest in health, wellbeing, or working for a mission-led company
Working at Heka
Heka is a rapidly growing startup with ambitious targets and a team who pull together to achieve them. We value hard work, a can-do attitude, and creative thinking. But we also prioritise work-life balance - we want to be part of your life, not your whole life.
You’ll be joining a close-knit, experienced team who are great at what they do and genuinely love working here. There’s a lot to learn, a lot to get involved in, and a real opportunity to grow quickly alongside the business.
Key Benefits
We prioritise employee wellbeing and offer benefits that truly make a difference:
- Remote and flexible working
- £1,800 annual wellbeing budget
- Virtual GP, EAP, physiotherapy, free mortgage support, free nutrition guidance, and 20+ types of wellbeing 1-1 sessions
- 25 days annual leave, plus bank holidays and your birthday off
- Additional day off for each year of service
- Financial wellbeing support with salary sacrifice pension
- Early finish on Fridays and Wellbeing Wednesdays
- Generous Maternity and Paternity pay
Commitment to Diversity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Locations
Operations & Customer Assistant in Hampshire, Portsmouth employer: Heka
Contact Detail:
Heka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Customer Assistant in Hampshire, Portsmouth
✨Tip Number 1
Get to know Heka and its mission! Research the company culture and values so you can show how you align with them during interviews. This will help us see that you're not just looking for any job, but that you genuinely want to be part of our team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer support, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed complex tasks in the past. We love candidates who take pride in their work and can spot errors before they become issues.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and eager to join our growing team at Heka.
We think you need these skills to ace Operations & Customer Assistant in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in finance administration and customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role is all about accuracy, give us examples of how you've demonstrated exceptional attention to detail in your previous jobs. Whether it’s spotting errors or managing complex tasks, we love to see that you care about getting things right.
Communicate Clearly: Strong written communication is key for this position. When crafting your application, make sure it’s clear, concise, and free of errors. This will show us that you can handle both internal coordination and member-facing queries effectively.
Be Proactive: We’re looking for someone who takes initiative. In your application, share instances where you’ve taken ownership of a task or solved a problem without being prompted. This will help us see your proactive attitude in action!
How to prepare for a job interview at Heka
✨Know Your Numbers
Since this role is finance-heavy, brush up on your invoicing and payment processes. Familiarise yourself with common financial terms and tools like Xero. Being able to discuss these confidently will show that you’re ready to dive into the details.
✨Show Off Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring accurate data entry, these stories will highlight your meticulous nature, which is crucial for this position.
✨Practice Your Communication Skills
You’ll be switching between finance tasks and customer support, so practice articulating complex information clearly. Role-play potential scenarios with a friend to ensure you can handle member queries with ease and professionalism.
✨Embrace the Startup Spirit
Heka is a rapidly growing startup, so demonstrate your proactive attitude and willingness to adapt. Share instances where you’ve taken initiative or tackled unexpected challenges, showing that you’re ready to grow alongside the company.