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- Tasks: Lead customer experience and manage operational workflows in a dynamic fashion company.
- Company: Exciting fashion brand with a focus on customer care and innovation.
- Benefits: Competitive salary, supportive work culture, and hybrid working model.
- Why this job: Join a vibrant team and make a difference in customer satisfaction.
- Qualifications: 1-2+ years in customer operations and strong communication skills.
- Other info: Perfect for problem-solvers with a keen eye for detail.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic fashion company is seeking a Customer Care & Operations Assistant to lead customer experience and manage operational workflows. The role requires 1-2+ years of experience in customer operations, exceptional communication skills, and proficiency with systems like Shopify.
You will handle customer queries, oversee order fulfillment, and optimize processes. Candidates must have a problem-solver mindset and a keen eye for detail. A competitive salary and a supportive work culture are offered in a hybrid working model.
Hybrid CX & Operations Associate employer: Heist Studios
Contact Detail:
Heist Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX & Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those working in customer care and operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with systems like Shopify and your knack for problem-solving. Make sure they know you're the go-to person for optimising processes.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and operational workflows. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Hybrid CX & Operations Associate
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 1-2+ years of experience in customer operations. We want to see how you've tackled customer queries and managed workflows in the past, so don’t hold back!
Communicate Clearly: Exceptional communication skills are a must for this role. When writing your application, keep it clear and concise. We love a good story, but make sure it’s relevant to the job!
Demonstrate Your Problem-Solving Skills: We’re looking for candidates with a problem-solver mindset. Share examples of how you’ve optimised processes or resolved issues in previous roles. Show us how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Heist Studios
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services. Research their customer care approach and any recent news about them. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Skills
Prepare examples from your past experience that highlight your problem-solving skills and attention to detail. Think of specific situations where you improved a process or resolved a customer issue effectively. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer operations and communication. You might be asked how you would handle a difficult customer or optimise an operational workflow. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use (like Shopify), or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
