Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop top-notch customer service teams in a dynamic logistics environment.
- Company: Join a major success story in the services sector, part of a large group.
- Benefits: Enjoy a collaborative culture with opportunities for innovation and professional growth.
- Why this job: Be a key player in evolving customer service operations and making a real impact.
- Qualifications: Experience in people management and logistics is essential; strong relationship-building skills are a must.
- Other info: This role offers a chance to work with both niche and household corporate clients.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Do you have a corporate background embedded in customer services? Ideally from a services sector, you will have led and developed market-leading customer service teams in the proactive development of solutions.
Our client is a major success story in their field and part of a large group. It services from the very niche to household corporate names across various sectors. They manage critical parts of their client's logistics and supply chain operation, and as such, are a key service partner in ensuring their customer deliver their promises 24/7.
Part of their operation sees them via a dedicated team, deliver a unique customer service operation which is continually looking to evolve in its capabilities, through innovation, key service providers, developing proactive client solutions, and leveraging technology.
You will have a demonstrable background in people management, having led successful customer service teams, and critically understand logistics. You will also know how to build effective senior key stakeholder relationships.
Strategic Customer Services Manager employer: Heinrich Derek Ltd
Contact Detail:
Heinrich Derek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Services Manager
✨Tip Number 1
Make sure to highlight your experience in leading customer service teams. Share specific examples of how you've developed solutions that improved customer satisfaction and operational efficiency.
✨Tip Number 2
Demonstrate your understanding of logistics and supply chain operations. Discuss any relevant projects or initiatives where you successfully managed logistics challenges and enhanced service delivery.
✨Tip Number 3
Focus on your ability to build relationships with senior stakeholders. Prepare to share instances where you've effectively collaborated with key partners to drive customer service improvements.
✨Tip Number 4
Showcase your innovative mindset. Be ready to discuss how you've leveraged technology to enhance customer service operations and what new ideas you could bring to our team.
We think you need these skills to ace Strategic Customer Services Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Strategic Customer Services Manager. Highlight your experience in leading customer service teams and your knowledge of logistics in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer services and people management. Use specific examples that demonstrate your ability to develop solutions and build relationships with key stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and innovation. Discuss how your background aligns with the company's mission and how you can contribute to their evolving customer service operation.
Highlight Key Achievements: In both your CV and cover letter, emphasize your key achievements in previous roles. Use metrics or specific outcomes to illustrate your success in managing customer service teams and improving service delivery.
How to prepare for a job interview at Heinrich Derek Ltd
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in leading customer service teams. Highlight specific examples where you developed team capabilities and drove performance improvements.
✨Demonstrate Your Understanding of Logistics
Since the role involves managing critical parts of logistics and supply chain operations, make sure to articulate your knowledge and experience in this area. Discuss how you've successfully navigated challenges in logistics before.
✨Emphasize Innovation and Proactive Solutions
Talk about instances where you implemented innovative solutions or processes that enhanced customer service. Companies value candidates who can think outside the box and proactively address client needs.
✨Build Rapport with Key Stakeholders
Prepare to discuss how you've built and maintained relationships with senior stakeholders in the past. Share strategies you used to ensure effective communication and collaboration, as this is crucial for the role.
