At a Glance
- Tasks: Support logistics operations and ensure smooth order-to-delivery processes.
- Company: Join Heineken UK, a leader in the beverage industry with a vibrant culture.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday, and a monthly case of drinks.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in logistics or customer service, with strong problem-solving skills.
The predicted salary is between 28000 - 35000 £ per year.
Salary: £26,112 plus annual bonus and benefits
Location: Edinburgh - St Andrew's Square
Function: Customer Service and Logistics
Contract: Permanent
Latest closing date: 9th July 2026. Please note, we may close vacancies early when we receive significant numbers of applications.
About the role
Reporting to the Logistics Key Account Manager, this role offers a strong platform to build on your existing operational and administrative skills while developing new capabilities within Heineken UK’s Exports function. You’ll play a key part in supporting the smooth running of our order‑to‑delivery processes, working closely with internal teams across Supply Chain, Planning, Customer Service, and our Warehouse colleagues. This position is central to ensuring that our logistics operations run efficiently. You’ll manage a defined portfolio of accounts, ensuring orders are processed accurately, routed effectively, and delivered in line with our internal service standards. The role requires strong attention to detail, proactive problem‑solving, and the ability to collaborate effectively with a wide range of internal and external stakeholders. You’ll be responsible for ensuring orders are allocated to delivery routes that optimise cost and efficiency, resolving delivery‑related issues within 48 hours by engaging the appropriate internal contacts, and supporting the achievement of our “On Time In Full” service target of 95.0% or above. You’ll follow established processes and logistics standards to maintain consistency and operational excellence.
About You
To be a success in this role you’ll be able to pull on previous experience in a Logistics and or Customer Service role, drawing on your problem solving and fast‑paced working skills. As well as a positive attitude, the ideal candidate may have:
- Great stakeholder management for Internal and External customers
- Previous Logistics and Export knowledge / experience would be beneficial
Our Benefits
- Company funded Private Medical Healthcare
- Double matched pension contributions (up to 10%)
- 35 days holiday (with the opportunity to buy/sell)
- A monthly case of our delicious ciders and beers
- Exciting opportunities to develop your career
Customer Service Representative employer: Heineken
Heineken UK is an exceptional employer located in the vibrant heart of Edinburgh, offering a dynamic work culture that prioritises employee well-being and development. With generous benefits such as company-funded private medical healthcare, double matched pension contributions, and 35 days of holiday, employees are encouraged to thrive both personally and professionally. The role of Customer Service Representative not only provides a platform for operational growth but also fosters collaboration across various teams, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heineken. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heineken before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heineken:Your cover letter is your chance to shine! Tell us why you want to work at Heineken specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heineken!
How to prepare for a job interview at Heineken
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
