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- Tasks: Deliver outstanding customer service and manage seamless end-to-end service.
- Company: Join HEINEKEN, a global brand with a fun and collaborative culture.
- Benefits: Hybrid working model, skill development opportunities, and a vibrant team environment.
- Other info: Exciting career growth opportunities await in a fast-paced environment.
- Why this job: Be part of a dynamic team that values growth and excellence in customer care.
- Qualifications: Experience in contact centres and a passion for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Care Advisors
Function: On Trade
Location: Edinburgh City Centre – (St Andrew’s Square) with a healthy mix of home-working
Grade: JG 6 (Customer Service and Administration – National)
Contract: Permanent (Multiple roles available)
Hiring Manager: Maryann Renton, David Hunter & John Binnie
Closing date: 11th May 2026. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!
Ready to make your next bold move in your career? Come and join us at HEINEKEN. We have exciting opportunities available to join the Customer Care Contact Centre as Customer Care Advisors at HEINEKEN, helping us to bring out the best in the great British pub!
About the role: As one of our Customer Care Advisors, you’ll thrive in a fast-paced, solution-orientated environment, focusing on delivering outstanding customer service, and a top class customer experience. You’ll engage directly with our customers ensuring seamless end-to-end service and delivery management. This role requires a high level of attention to detail, big-picture thinking and collaboration with key stakeholders to provide exceptional service. Previous experience in a contact centre is essential.
What can you expect from working in our Customer Care? One of the great things about our Customer Care team is how well-connected we are to the wider business. Not only will you engage with customers daily, but you’ll also support front-line sales teams and collaborate with colleagues around the UK!
It’s a great place to work …but don’t just take our word for it! Here’s what some of our Customer Care team had to say: “A fast paced and ever-changing environment, there are lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”
Who we’re looking for: We’re looking for self-starters who learn quickly and enjoy problem-solving. While we’ll train you on the specifics of the job, having the right behaviours is essential. We’re looking for individuals who are:
- Positive: You bring energy and enthusiasm to your work.
- Collaborative: You work well with others to achieve shared goals.
- Accountable: You take ownership and deliver on commitments.
Strong written and verbal communication skills are crucial as you’ll be working with many internal and external stakeholders. This customer-focused role requires great listening skills and the ability to guide conversations towards positive outcomes, even under pressure.
What you’ll bring:
- Contact centre experience (inbound and outbound)
- Customer service experience
- A positive attitude
- A passion for problem-solving
If this sounds like you, this could be the perfect role! We embrace learning and growth, offering plenty of opportunities to develop in this role. You’re also likely to bring experiences that are not listed above – these are welcome, but a core understanding of stakeholder communications is important.
Join us at HEINEKEN and be part of a team that values excellence, growth, and fun! Apply now to make a difference with a global brand.
This role is office/site-based, and we currently operate a hybrid working framework, balancing the benefits of office and home working. For full-time roles, we work a minimum of 3 days in the office – Tuesday, Wednesday and Thursday.
The application: If you like what you’ve read and want to explore this opportunity further, here’s what you need to do:
- Speak with your people manager first, as applications for roles should be linked to your development plan.
- Contact Maryann Renton, David Hunter, John Binnie or Andy Lamb to discuss the opportunity.
- Apply online before the closing date mentioned above. Make sure you attach a copy of your latest signed-off Performance Review Document.
Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay! If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.
These roles are offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014). Apply today to discover Your Future, Untapped.
Account Director employer: Heineken
Contact Detail:
Heineken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Reach out to current employees at HEINEKEN on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for the role shine through. Remember, they’re looking for positive, collaborative individuals who can bring energy to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for who we are at StudySmarter. Understanding our values and culture will help you tailor your application to show how you fit in.
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your relevant experience and skills that align with what we're looking for, especially in customer service and communication.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm shine through in your writing. Share why you're passionate about this role and how you can contribute to our team.
Double-Check Everything: Before hitting that submit button, give your application a thorough once-over. Check for any typos or errors, and ensure all required documents are attached. A polished application shows attention to detail, which is key for us!
How to prepare for a job interview at Heineken
✨Know the Company
Before your interview, take some time to research HEINEKEN. Understand their values, mission, and what makes them unique in the customer care space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous contact centre experience that highlight your problem-solving abilities and customer service excellence. Think about times when you turned a negative situation into a positive outcome, as this aligns perfectly with what they’re looking for.
✨Demonstrate Collaboration
Since the role involves working closely with various stakeholders, be ready to discuss how you’ve successfully collaborated with others in past roles. Share stories that illustrate your teamwork skills and how you contribute to achieving shared goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can fit into their culture.