At a Glance
- Tasks: Provide top-notch admin support to our vibrant Star Pubs team.
- Company: Join HEINEKEN, the UK's leading pub, cider, and beer company.
- Benefits: Enjoy a competitive salary, bonus, private healthcare, and 35 days holiday.
- Other info: Hybrid working model with a focus on diversity and inclusion.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 26000 - 26000 £ per year.
Customer Support Executive - Star Pubs (12 Month FTC) Known internally as a Pub Operations Executive.
Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: £26,000 per annum and above, depending on experience plus full list of benefits listed below.
Contract: 12 Month Fixed Term Contract
Closing date: Wednesday 1st July 2026
Did you know that HEINEKEN owns over 2,400 pubs in the UK? HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.
About the role
Reporting into the Pub Operations Team Lead and working in a team of 9, you will help the team provide first‑class administrative assistance to the Star Pubs estate. Pub Operations focus on our Change of Lessee process using our Lease Management System and help identify blockers to keep the process simple. You’ll deal with a lot of important data (such as the validation and reclaim of all Star Pubs’ liabilities with external suppliers & local authorities) and take ownership of the regional mailboxes, ensuring responses are turned around within SLA. Working in Pub Operations provides fantastic development opportunities, whether it’s a greater understanding of the pub business, exposure to new systems and processes, or working with a diverse range of stakeholders. It’s a fantastic role to kick start your career in Star Pubs. Colleagues who have worked in Pub Operations have moved to other areas within HEINEKEN into roles in HR, Finance, Legal and of course other roles in Star Pubs — it's a great place to learn, develop and grow.
Who we’re looking for
- We’re looking for someone who can provide that first‑class service to their stakeholders!
- This role suits someone who will thrive in a fast‑paced environment, enjoy working on multiple activities and able to effectively prioritise.
- Experience working with customers and dealing with systems would help you in this role.
- Have a high level of attention to detail and the ability to manage a heavy workload through effective organisation.
- Can build meaningful relationships and experience in effective communication with internal and external stakeholders.
- Are a competent administrator with a good working knowledge of all Microsoft Office packages (incl. Excel, Word & PowerPoint).
- Are comfortable taking action and learning along the way!
This could be a role for you.
Our ways of working
Our office sites operate a hybrid model. You’ll spend Tuesdays, Thursdays and one other day in the office and two days from home, although you’re more than welcome to come and work from the office on those days too.
Our Benefits
In addition to your base salary, you’ll also receive:
- An annual bonus.
- Company funded Private Medical Healthcare.
- Double matched pension (up to 10%).
- 35 days holiday.
- A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available).
- Exciting opportunities to develop your career.
Other information
We also offer you the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
Who We Are
Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support.
Pub Operations Executive employer: Heineken UK
At HEINEKEN, we pride ourselves on being a leading employer in the pub industry, offering a vibrant work culture that values development and growth. As a Pub Operations Executive in our St Andrews Square office, you'll enjoy a hybrid working model, competitive salary, and an array of benefits including private healthcare and generous holiday allowance. Join us to kickstart your career in a supportive environment where your contributions are valued and opportunities for advancement abound.
StudySmarter Expert Advice🤫
We think this is how you could land Pub Operations Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Heineken UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Heineken UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Pub Operations Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Heineken UK.
How to prepare for a job interview at Heineken UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Heineken UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Heineken UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
