At a Glance
- Tasks: Lead a team to enhance customer care and operational strategy in the on-trade sector.
- Company: Join HEINEKEN UK, a leader in the beverage industry with a strong focus on customer experience.
- Benefits: Enjoy a competitive salary, bonuses, and a hybrid working model for better work-life balance.
- Other info: Opportunity to work with a sizable team and shape the future of customer operations.
- Why this job: Make a real impact by driving performance and service excellence in a dynamic environment.
- Qualifications: Proven leadership skills and experience in operations management are essential.
The predicted salary is between 75000 - 85000 £ per year.
HEINEKEN UK is seeking a Head of On Trade Operations in Edinburgh. You will lead a sizable team to enhance customer care and operational strategy while ensuring excellent service delivery. The role involves overseeing a function of around 70 FTEs and integrating various operational components to boost performance. A mix of office and home working is offered, along with a salary between £75k - £85k plus bonuses and benefits.
Head of On-Trade Ops & CX (Hybrid, Edinburgh) employer: Heineken UK
HEINEKEN UK is an exceptional employer that values innovation and teamwork, offering a dynamic work culture in the vibrant city of Edinburgh. With a strong focus on employee growth and development, you will have access to comprehensive training programmes and career advancement opportunities, all while enjoying a flexible hybrid working model that promotes work-life balance. Join us to be part of a company that not only prioritises excellent service delivery but also fosters a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of On-Trade Ops & CX (Hybrid, Edinburgh)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HEINEKEN UK on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Head of On-Trade Ops.
✨Tip Number 2
Prepare for the interview by diving deep into HEINEKEN's values and recent projects. We want to show that we’re not just a good fit for the role, but that we genuinely care about their mission and how we can contribute to it.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This will help us articulate our experience in leading teams and enhancing customer care, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our leadership skills and operational strategy expertise.
We think you need these skills to ace Head of On-Trade Ops & CX (Hybrid, Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of On-Trade Ops role. Highlight your leadership experience and any relevant operational strategies you've implemented in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can enhance our operational strategy. Be specific about what you can bring to the table.
Showcase Your Team Leadership Skills:Since you'll be leading a sizable team, it's crucial to demonstrate your ability to manage and motivate others. Share examples of how you've successfully led teams in previous roles and the impact it had on performance.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Heineken UK
✨Know Your Stuff
Before the interview, dive deep into HEINEKEN UK's operations and customer care strategies. Familiarise yourself with their current initiatives and challenges in the on-trade sector. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
As a Head of On-Trade Ops, you'll be leading a sizable team. Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about specific situations where you enhanced performance or improved service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and operational strategy. Prepare to discuss how you would handle real-life scenarios related to customer care and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about HEINEKEN UK's future plans for on-trade operations or how they measure success in customer care. This shows you're not just interested in the role, but also in the company's vision and culture.
