At a Glance
- Tasks: Deliver outstanding customer support via phone and email, resolving queries efficiently.
- Company: Join a vibrant team at a leading pub company in Edinburgh.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Other info: Hybrid work model with unique learning opportunities and fun perks.
- Why this job: Be the first point of contact and make a real difference for our operators.
- Qualifications: Customer service experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 26000 - 26000 £ per year.
As a member of our JAT Support Team you will be responsible for delivering outstanding customer experience as the first line of support for telephone and email queries from our managed house operators and internal departments. You will ensure that all queries are resolved in a timely manner or re‑directed to the appropriate owner of the issue. This involves managing and maintaining multiple systems and being the guardian of a number of processes. You will also be responsible for delivering the Change of Lessee (COL) process for our JAT sites which involves reviewing data inputs, liaising with suppliers and inputting data into our SAP System.
Key responsibilities:
- Ensuring all back‑of‑house administration is up‑to‑date.
- Being an escalation point for our JAT Operators for any supplier relations.
- Processing required payments to local authorities.
- Highlighting opportunities for process improvements.
- Administering the COL process.
Qualifications:
- Motivated team player with a strong aptitude for problem solving.
- Effective multi‑tasking and excellent communication skills.
- Experience in customer service.
- Confidence speaking to people on the phone.
- Ability to build meaningful relationships.
- Comfortable taking action and learning on the fly.
- Strong administration skills and high data input accuracy.
Work arrangement:
This role is office‑based. We operate a hybrid working framework: a minimum of three days in the office (Tuesday, Wednesday and Thursday) and two remote days (Monday and Friday).
Benefits:
- Annual bonus.
- Company‑funded private medical healthcare.
- Double‑matched pension (up to 10%).
- 35 days holiday (holiday trading available).
- Retail discounts.
- Monthly case of our ciders and beers (low and no alcohol options).
- Unique learning and development opportunities.
Customer Support Executive employer: Heineken UK
As a Customer Support Executive at Star Pubs in the vibrant location of Edinburgh's St Andrew’s Square, you will join a dynamic team dedicated to delivering exceptional customer experiences. With a strong emphasis on employee growth, our supportive work culture offers unique learning opportunities, generous benefits including a double-matched pension and 35 days holiday, and a hybrid working model that promotes work-life balance. Join us to be part of a company that values your contributions and fosters meaningful relationships within a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heineken UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heineken UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heineken UK:Your cover letter is your chance to shine! Tell us why you want to work at Heineken UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heineken UK!
How to prepare for a job interview at Heineken UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
