Manager Operations

About Heimstaden Bostad: Heimstaden Bostad is a European residential real estate manager with around 157,000 homes across nine countries and a property value of SEK 323 bn. We acquire, develop, and manage properties with an evergreen perspective. Guided by our Scandinavian heritage and values Dare, Care, and Share, the mission is to enrich and simplify lives through Friendly Homes.

Platform Edinburgh is one of the city’s largest Build‑to‑Rent communities, comprising more than 460 high‑quality apartments across three buildings. The scheme focuses on resident experience and community living, offering amenities such as co‑working spaces, a gym, and shared social areas.

Role Overview: As Manager Operations, you’ll be at the heart of the community, leading day‑to‑day operations, driving letting results, supporting your team, and ensuring residents feel at home from the moment they arrive.

Responsibilities:

• Drive letting performance by maximising occupancy, supporting leasing activity, and implementing initiatives to increase revenue and resident retention.
• Proactively manage and follow up on letting enquiries, maintaining strong communication with prospective tenants to maximise conversions and occupancy rates.
• Oversee the full day‑to‑day operation of the building, ensuring services are delivered efficiently, accurately, and cost‑effectively.
• Contribute to weekly, monthly, and quarterly reporting on lettings, budgets, and performance, identifying opportunities to improve results.
• Act as the face of the development, building strong relationships with residents, prospects, and local partners.
• Lead and develop your team, setting clear objectives and driving performance through regular feedback and reviews.
• Deliver a high‑quality resident journey – from enquiry and move‑in to ongoing engagement and retention.
• Take ownership of customer feedback, complaints, and service recovery, ensuring timely and effective resolution.
• Plan and deliver resident engagement initiatives, events, and communication strategies to strengthen community and retention.
• Build partnerships with local businesses to enhance the resident offering and support leasing appeal.
• Support budget management and cost control, ensuring alignment with financial targets and operational plans.
• Ensure full compliance with Health & Safety policies and industry standards (RICS, ARMA‑Q).
• Collaborate on marketing and social media activity to support brand presence and drive leasing demand.
• Deliver KPIs across operations, customer satisfaction, and commercial performance in line with SLAs.

Qualifications: We believe you have:

• Basic high‑school, college or vocational education.
• At least 3 years’ experience managing operations within residential property, BTR, or hospitality sector.
• Proven experience in driving lettings, leasing or sales performance with clear KPIs.
• Experience in leading and developing teams.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence in working with systems and digital tools, including the Microsoft Office package.
• Curiosity about AI adoption is a plus.

It’s a plus if you also have:

• Relevant certifications (e.g. ARLA, SCQF Level 6+, First Aid, Health & Safety).

Additional Information: At Heimstaden, you’ll be part of a dynamic company that aims to deliver high quality service. We offer a supportive environment with close collaboration between departments and continual success of the Edinburgh scheme in collaboration with our partner Platform. Benefits include a pension, medical insurance, life insurance, income insurance, 25 days holiday, and a gym benefit. We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us. We believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.