Credit Controller in Birmingham

Company Description

Heimstaden Bostad is a European residential real estate manager, with around 157,000 homes across nine countries and a property value of SEK 323 bn.

We acquire, develop, and manage properties with an evergreen perspective.

Guided by our Scandinavian heritage and values Dare, Care, and Share, our mission is to Enrich and simplify lives through Friendly Homes.

We are now looking for a Credit Controller who enjoys bringing structure, solving problems, and seeing things through.

This important role requires persistence, organization, and attention to detail to maintain healthy cash flow and deliver an excellent customer experience.

Job Description

As a Credit Controller, you will own the collection of outstanding debt, reconcile customer accounts, and ensure our records and reporting remain accurate and up to date.

You will work closely with colleagues across Finance and Operations while managing your own workload independently.

• Your Responsibilities Will Include
• Managing the collection of outstanding debts and overdue invoices.
• Reconciling customer accounts and investigating discrepancies.
• Preparing regular reporting on aged debt and collection performance.
• Following up consistently with customers to resolve outstanding balances.
• Negotiating payment arrangements where appropriate.
• Maintaining accurate records of customer interactions and payment activity.
• Supporting the continuous improvement of credit control processes.
• Working closely with Finance and Operations to resolve account‑related issues.
• Escalating cases when necessary, including supporting legal recovery processes.
• Who We’re Looking For
• Highly organized with exceptional attention to detail.
• Persistent and confident in following up until matters are resolved.
• Comfortable with repetitive tasks while maintaining a high level of accuracy.
• Independent and naturally curious—actively seeking answers rather than waiting.
• Analytical and able to identify discrepancies and reconcile accounts.
• Resilient, proactive, and comfortable managing your own priorities.
• A clear communicator who balances empathy with firmness when speaking to customers.
• Someone who enjoys creating structure and improving ways of working.
• What You’ll Bring
• Previous experience in Credit Control, Accounts Receivable or a similar finance role (ideally 2–5 years).
• Experience with reconciliations, reporting, and debt collection.
• Good numerical and analytical skills.
• Experience using accounting systems (Dynamics 365 is an advantage).
• Proficiency in Microsoft Office, particularly Excel.
• The ability to work independently while collaborating effectively with colleagues.

Why Heimstaden?

At Heimstaden, you’ll join a company where people genuinely care about one another and where your contribution matters.

We believe in giving our employees responsibility, trust, and the opportunity to grow.

You’ll be part of a collaborative team that values initiative, continuous improvement, and doing the right thing for our customers.

We conduct background checks as part of our recruitment process.

If you have any questions regarding this, you are welcome to contact us.

At Heimstaden, we value diversity and believe that different perspectives create better decisions and a stronger work environment.

#J-18808-Ljbffr