At a Glance
- Tasks: Be the first point of contact for patients and ensure smooth operations.
- Company: Join Heim, a fast-growing health-tech startup revolutionising home healthcare.
- Benefits: Competitive salary, fully remote work, and access to our Shoreditch office.
- Other info: Opportunity for growth in a dynamic, mission-driven environment.
- Why this job: Make a real difference in healthcare while working with a passionate team.
- Qualifications: Strong communication skills and ability to handle patient data confidentially.
The predicted salary is between 27000 - 30000 £ per year.
Heim brings healthcare into people's homes. We work with digital health startups and private clinics to offer blood testing, wound care and long-term monitoring through a network of mobile clinicians. We launched at the end of 2023 and appointment volume has tripled every period since.
This role is the first point of contact for patients, clients and practitioners, so you're the person who makes sure everything runs smoothly. Day to day, you'll:
- Answer queries from patients, clients and practitioners, and solve issues quickly
- Guide patients through their whole journey with Heim, from first booking to post-appointment follow-up
- Support ad hoc scheduling and coordinate appointments on the Heim platform
- Escalate any clinical concerns to the right person
- Keep accurate, timely records across every communication touchpoint
- Support the clinical team with things like onboarding new practitioners
- Spot and help implement process improvements as we go
Because you're handling patient and clinical data daily, you'll also need to:
- Handle patient, practitioner and client data, including special category health data, in line with our Data Protection Policy and UK GDPR
- Only access the records you need for the job in front of you
- Report anything that looks like a security incident or near-miss straight away
- Complete mandatory security and data protection training, including annual ISO 27001 awareness
The hours are Monday to Friday, 10:00am to 7:00pm GMT, fully remote and you'll be part of a small but mighty team with daily stand-ups. Very occasionally you might need to flex for a weekend or bank holiday, but we'll always give plenty of notice.
Contract: Fixed term contract, 40 hours a week
Location: Fully remote (UK) but with access to our Shoreditch office whenever you like
Pay: £27,000-£30,000 a year
Opportunity: A front-row seat at a mission-driven, fast scaling health-tech company working as part of a team who are passionate about improving how people access healthcare.
Essential
- Good written and spoken communication, clear and responsive
- Organised and calm under pressure
- Comfortable picking up new tools quickly (Google Workspace, Notion, Slack)
- Can work independently and manage competing priorities
- Understands the importance of handling patient data with utmost confidentiality
Nice to have
- Experience in healthcare, clinical ops, customer support or a startup
- Familiarity with UK GDPR or NHS information governance
- Experience with patient-facing platforms or scheduling tools
Things we’re looking for in a candidate:
- Has genuine care - For patients, their time and their health outcomes.
- Strong communication - Equally clear with a patient, a nurse or a clinic director.
- Fixing things - When something goes wrong, you're already thinking about how to put it right.
- Extreme ownership - When you say you'll handle it, it's handled. You volunteer for hard problems, own your mistakes and give credit where it's due.
- Comfort with ambiguity - You're excited to grow with us as we scale.
- Security mindset - You treat patient data with the same care and discretion as clinical care itself.
Junior Clinical Operations Associate employer: Heim
Heim is an exceptional employer for freelance phlebotomists, offering the flexibility to work hours that suit your lifestyle while providing competitive pay and weekly remuneration. With a strong emphasis on employee growth, you will benefit from regular clinical supervision, in-service training, and opportunities for service development, all within a supportive and innovative home healthcare environment in Carlisle, Cumbria.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Clinical Operations Associate
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Heim.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Heim.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Heim, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Junior Clinical Operations Associate
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Heim.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Heim.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Heim. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Heim. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Heim
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Heim’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
