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- Tasks: Lead and optimise operations across multiple clinics in the healthcare and beauty industry.
- Company: Globally recognised premium brand focused on wellness and personal care.
- Benefits: Competitive salary up to £60,000 plus performance-based bonuses and travel expenses covered.
- Why this job: Join a values-driven team making a real impact in health and beauty.
- Qualifications: Experience in senior operational roles with strong commercial acumen required.
- Other info: Opportunity for career growth in a dynamic, multi-site environment.
The predicted salary is between 43200 - 72000 £ per year.
Contract: Full-time, Permanent
Work-mode: On-site (Regular travel between clinics and Head Office required)
Location: Multi-site (UK-based clinics - travel expenses and accommodation will be fully compensated)
Salary: Up to £60,000 gross per annum + performance-based bonus (negotiable depending on experience)
Reporting to: Director of Podiatry, COO & CEO / Founder
Our client is a globally recognised premium brand operating at the intersection of medical science, podiatry, and beauty. The business delivers clinically led, results-driven treatments and luxury retail products across its clinic network, setting new standards in wellness, foot health, and personal care. The organisation is founder-led, values-driven, and continues to expand its footprint while maintaining exceptional service quality and brand integrity.
The Business Manager is responsible for the operational, commercial, and administrative performance of all clinics. This senior leadership role ensures consistent service standards, regulatory compliance, financial performance, and an outstanding client experience across all locations.
Leading Clinic Managers and Front-of-House teams, the Business Manager drives operational excellence, revenue growth, people performance, and strategic initiatives while safeguarding brand values and clinical standards.
Responsibilities
- Provide senior operational leadership across all clinics, ensuring consistent service standards, efficient workflows, and brand excellence
- Implement and maintain SOPs across clinical and non-clinical operations, including scheduling, stock control, systems, and clinic presentation
- Own commercial performance across clinics, setting and monitoring revenue targets, KPIs, budgets, and cost controls
- Analyse financial and performance data to identify trends, risks, and growth opportunities
- Lead, coach, and develop Clinic Managers and Front-of-House teams, including recruitment, performance management, rota planning, and retention
- Build and sustain a high-performance culture aligned with brand values and clinical standards
- Ensure full compliance with regulatory, health & safety, GDPR, and governance requirements, including audit oversight
- Partner with marketing and operations to optimise client journeys, conversion, VIP experiences, and brand reputation
- Manage escalated client feedback and complaints with professionalism and consistency
- Support strategic growth initiatives, including new clinic openings, service rollouts, and system improvements
- Drive continuous operational and commercial improvement through data-led decision-making
Requirements
- Proven senior operational or business management experience in multi-site environments
- Strong commercial acumen with experience managing revenue targets and KPIs
- Demonstrated people leadership and team development capability
- Experience in healthcare, beauty, wellness, or regulated service environments preferred
- Strong understanding of compliance, governance, and health & safety standards
- Confident communicator with the ability to influence at all levels
- Highly organised, data-driven, and solutions-focused
- Willingness to travel regularly between clinic locations
Business Manager (Healthcare & Beauty Industry) in City of London employer: Heilsa Recruitment Ltd
Contact Detail:
Heilsa Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager (Healthcare & Beauty Industry) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and beauty industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client experience and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing multi-site operations and leading teams, as these are key for the Business Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of being noticed by hiring managers.
We think you need these skills to ace Business Manager (Healthcare & Beauty Industry) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Manager in the healthcare and beauty industry. Highlight your relevant experience, especially in multi-site management and operational leadership, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the intersection of medical science and beauty. Share specific examples of how you've driven operational excellence and revenue growth in previous roles.
Showcase Your People Skills: As a Business Manager, leading teams is key. In your application, give us a glimpse of your people leadership style. Share stories that demonstrate how you've developed teams and fostered a high-performance culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Heilsa Recruitment Ltd
✨Know Your Stuff
Make sure you understand the healthcare and beauty industry inside out. Research the company’s values, services, and recent developments. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully managed teams, driven performance, and implemented operational improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Since the role involves analysing financial and performance data, come prepared with examples of how you've used data to make decisions or improve operations. Highlight any experience you have with KPIs and revenue targets, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company's growth plans, team culture, and how they measure success. This shows that you're not just interested in the job, but also in how you can contribute to the company's future.