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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle enquiries with a smile.
- Company: Heights Hotel, a vibrant and friendly place to work in Portland.
- Benefits: Earn from £12.82/hour, enjoy discounts, and benefit from a company pension.
- Why this job: Join a dynamic team and gain valuable experience in the hospitality industry.
- Qualifications: GCSE or equivalent; previous experience is a plus but not essential.
- Other info: Flexible shifts with opportunities for tips and on-site parking.
Overview
Job information: Hotel Receptionist (part time) at Heights Hotel, located in Portland DT, United Kingdom. This vacancy is for candidates with GCSE or equivalent education. This role is in the Hospitality field.
Job Responsibilities
Our 54-bedroom hotel seeks an outgoing and friendly person with good communication skills to join our team as receptionist. Previous front-of-house experience is an advantage, but full training will be provided to the right candidate. You will assist in the day-to-day running of the reception area, answer calls, handle guest enquiries, check guests in and out, and take reservations. This is a busy front desk role; you must be organized and able to work as part of a team or on your own initiative, providing a high level of customer service at all times.
Main Responsibilities:
- Welcoming guests and checking their details against their bookings
- Ensuring a smooth check in/out process for all guests at all times, taking payments and returning deposits
- Answering phones from prospective customers and guests, taking messages and delivering them
- Compiling guests accounts and fulfilling administrative duties
- Responding to requests for help and information
- Preparing room bills and ensuring prompt payments
- Dealing with guests inquiries and supporting sales department
- Ensure that the Heads of Departments are kept fully aware of any relevant feedback from guests and other departments
Please note: This role involves working shifts, including mornings, afternoons, evenings, weekends and bank holidays. As a guide, start times will be either 0700 or 1430, depending which shift applies. The advertised rate of pay also includes holiday pay.
Job Type: Part-time
Pay: From £12.82 per hour
Expected hours: 18 – 32 per week
Benefits
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule
- 8 hour shift
Supplemental Pay
- Tips
Work Location: In person
Application deadline: 29/07/2024
Reference ID: Receptionist
Expected start date: 29/07/2024
Keywords: Portland jobs
Closed Date: 2025-11-07
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Hotel Receptionist (part time) employer: Heights Hotel
Contact Detail:
Heights Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (part time)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Heights Hotel. Familiarise yourself with their services and values. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Try role-playing common scenarios with friends or family, like checking guests in or handling inquiries. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the StudySmarter site and submit your application directly. It’s a great way to ensure your application gets noticed!
We think you need these skills to ace Hotel Receptionist (part time)
Some tips for your application 🫡
Show Your Personality: As a Hotel Receptionist, being friendly and outgoing is key! Let your personality shine through in your application. We want to see how you can bring that warm welcome to our guests right from the start.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not directly in hospitality. If you've got customer service skills or front-of-house experience, we want to know about it! Tailoring your CV shows us you’re serious about the role.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline why you’d be a great fit for our team without rambling on too much.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Heights Hotel family!
How to prepare for a job interview at Heights Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Heights Hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a receptionist, communication is key! Practice speaking clearly and confidently about your previous experiences. Think of examples where you've successfully handled guest inquiries or resolved issues, as this will demonstrate your ability to provide excellent customer service.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the role and the importance of presenting yourself well to guests.
✨Prepare for Shift Questions
Since this role involves working various shifts, be ready to discuss your availability. Think about how you can manage your time effectively and be flexible with your schedule. Showing that you're adaptable will make you a more attractive candidate.