At a Glance
- Tasks: Provide top-notch support for customers using our High Drive access platform machines.
- Company: Join a dynamic team in a leading technical support department.
- Benefits: Enjoy a competitive salary, company events, and on-site parking.
- Other info: Full training provided with opportunities for ongoing development.
- Why this job: Gain valuable experience while helping customers and learning about machinery.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 - 32,000 per year
Requirements
- Excellent communication skills
- Calm under pressure
- Interest in machinery and a willingness to learn
- Customer focused
- Strong PC skills
- Highly organized
- Good team player
- Previous experience in a customer support role beneficial
- Engineering or mechanical background preferred
- Experience in parts or a breakdown service is beneficial
- Ideally, live within a short commute (30 mins) of Astley (M29 7JY)
Responsibilities
- Receive and log breakdown and assistance requests from customers
- Provide phone support on our hire fleet at first point of contact
- Direct mobile service engineers to site breakdowns and provide information via our internal recording system
- Assess information from service calls
- Gather information from service calls, customer assistance requests, depot engineers, and manufacturers of machinery
- Create internal bulletins to reduce and eliminate call outs and breakdowns
- Create, maintain, and update procedures within the technical support department
- Update and monitor internal and external bulletins and communicate these to all service engineers
We are currently recruiting for a Technical Support Agent to join our Technical Support Department and provide support to customers on our High Drive access platform machines, based in Astley, Manchester. Full training will be given, and with ongoing training and development, you will support our full range of High Drive machines across the UK. This role is full-time and permanent, offering a salary between £28,000.00 and £32,000.00 per year, along with benefits such as company events and on-site parking.
Technical Support Agent in Astley employer: Height for Hire
Join our dynamic team as a Technical Support Agent in Astley, where we prioritise employee growth and development through comprehensive training and ongoing support. Our collaborative work culture fosters a customer-focused environment, ensuring that you can thrive while making a meaningful impact on our clients' experiences. With competitive salaries and benefits like company events and on-site parking, we are committed to creating a rewarding workplace for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Agent in Astley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Height for Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Height for Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Agent in Astley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Height for Hire:Your cover letter is your chance to shine! Tell us why you want to work at Height for Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Height for Hire!
How to prepare for a job interview at Height for Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
