Receptionist in London

Heidrick & Struggles (Nasdaq: HSII) is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations.

The Receptionist for the London office must be highly organized, professional and polished in a fast-paced environment. The ideal candidate is proactive, independent and efficient, capable of managing multiple tasks with minimal supervision. This individual must be comfortable sitting at the front desk of the office while juggling other office-related tasks. The Receptionist will need to handle last-minute changes and challenges with urgency and effective solutions. Strong business ethics – honesty, integrity and discretion – are essential, along with the ability to work collaboratively and coordinate seamlessly across all levels of the organization. The Receptionist must also communicate effectively with individuals at all levels, from entry-level staff to C-suite executives.

Guest Management & Office Support:

• Greet visitors and suppliers in a cordial and professional manner and direct them to their respective space.
• Act as main contact for all Heidrick & Struggles’ guests and visitors including scheduling meeting rooms, office space and videoconferences when needed.
• Greet new hires on their first day and organize security passes.
• Arrange couriers and taxis when requested to do so.
• Demonstrate tact and discretion when dealing with all matters and project an image appropriate to the role.
• Stay abreast of personnel changes throughout the company; know the key players and organizational structure.

Office Communications & Support:

• Effectively screen calls and take messages in a pleasant and professional manner.
• Screen and route unsolicited calls and emails efficiently.
• Maintain reception area and meeting rooms.
• Issue, update and monitor the Daily Schedule.
• Maintain up-to-date telephone lists, security pass lists and general office information.
• Provide administrative back-up support to colleagues on an ad-hoc basis as needed.
• Sort the post and bag all outgoing post ready for post office collection at the end of each day.
• Efficiently organize and prioritize workload.
• Provide training in reception duties and switchboard systems as appropriate.
• Have due regard to the provision of Health and Safety at Work legislation.

Living Our Values:

• Act as a culture carrier; contribute to office and/or firm initiatives.
• Partner well across a multitude of stakeholders with the aim of developing productive and trusting relationships with colleagues across the firm.
• Foster an environment of collaboration; viewed as a team player.
• Demonstrate self-awareness, humility, empathy, and open-mindedness in the workplace.

Shift Details:

Reception cover is provided 8am – 6pm Monday – Friday. Early Shift: 8am – 4.30pm Monday to Friday – already covered. Later Shift: 9.00am – 5.30pm Monday to Friday – Vacancy. Flexibility is required should the rota need to change to meet the business needs.

Basic Role Qualifications:

• Reception experience within fast-paced environment.
• Available to work in-office Monday – Friday during the shift hours of 9.30am – 6pm.
• Proficient knowledge of all Microsoft Office products.
• Excellent communication skills, verbal, written and listening.
• Experience dealing with people at all levels of an organization, getting and giving often complex and sensitive information in both verbal and written communications.

Preferred Role Qualifications:

• Professional services experience.
• Prior guest or customer service experience preferred.
• Demonstrate business acumen and financial awareness.
• Demonstrate effective and accurate proofreading and editing skills.
• Flexible to work overtime, when needed.