At a Glance
- Tasks: Support IT needs, troubleshoot issues, and enhance user experience in a dynamic environment.
- Company: Join Heidrick & Struggles, a leader in executive leadership advisory services.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to innovation and excellence.
- Why this job: Make a real impact by improving IT support and user efficiency across Europe.
- Qualifications: Degree in IT or related field and 3+ years of IT support experience required.
The predicted salary is between 37800 - 46200 £ per year.
Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams.
Who We Are: Heidrick & Struggles is a premier provider of executive search, leadership assessment and development, organization and team effectiveness, and culture shaping services globally. Today, we are working with our clients across 29 countries to help them accelerate their performance and respond with agility to new opportunities and challenges in every industry. We continue to raise the bar in serving our clients as trusted leadership advisors, and we are also providing an expanded range of data-driven, tech-enabled tools and platforms across our executive search and consulting businesses.
The Role: This role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively.
- Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional IT needs.
- Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.
- Diagnose and resolve hardware and software issues, including operating system, network connectivity problems, and application errors.
- Manage local and regional office IT support, including moves and changes, to ensure smooth operations. Domestic and international travel may be required.
- Handle escalations from Helpdesk, requests from other IT Service Delivery Analysts and other internal IT staff.
- Act as a liaison between the end-users and the engineering and infrastructure teams, ensuring that the user experience remains a priority.
- Assist in deploying, configuring, and maintaining IT assets and applications, including performing software installations, upgrades, and patches.
- Participate in IT projects, such as hardware rollouts, software deployments, and office relocations.
- Keep track of project progress and communicate updates to key stakeholders in a timely manner.
- Ensure adherence to IT policies, procedures, and security standards.
Required Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 3+ years of experience in IT support, including at least 2 years in a Level 2 support role or similar capacity.
- Strong technical troubleshooting skills across Windows and macOS operating systems.
- Experience with Active Directory, Office 365, cloud technologies, VPN, and remote access tools.
- Ability to actively listen, clarify technical issues, and use sound problem-solving and data analysis to resolve support challenges.
- Demonstrated ownership, initiative, and accountability in delivering timely, high-quality support.
- Adaptability and willingness to learn new tools, technologies, and support methods in a changing IT environment.
- Full-time availability in a hybrid work model of 4 days in office.
Preferred Qualifications:
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified.
- Proficiency working with AI technologies.
- Experience developing expertise in one or more specialized areas such as Windows & O365, Predictive Analytics, AI, Cloud, Security, MacOS, or Deployment (SCCM/Intune).
Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.
Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.
Summary Location: London Type: Full time
IT Service Delivery Analyst - HYBRID WORKING in London employer: Heidrick & Struggles International
Heidrick & Struggles is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture that fosters innovation and collaboration. With a commitment to hybrid working, employees enjoy flexibility while being part of a global team dedicated to shaping leadership excellence. The London office provides unique opportunities for professional advancement in cutting-edge technology areas, ensuring that every team member can thrive in their career journey.
Contact Details:
Heidrick & Struggles International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst - HYBRID WORKING in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Heidrick & Struggles International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Heidrick & Struggles International
Let's not forget to apply directly through the Heidrick & Struggles International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst - HYBRID WORKING in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Heidrick & Struggles International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Heidrick & Struggles International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Heidrick & Struggles International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
