At a Glance
- Tasks: Support IT needs across European offices and ensure user satisfaction.
- Company: Join a leading firm committed to innovation and diversity.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Dynamic role with opportunities for travel and collaboration on exciting projects.
- Why this job: Be the go-to IT expert and make a real difference in user experience.
- Qualifications: Degree in IT or related field with 3+ years of support experience.
The predicted salary is between 40000 - 50000 £ per year.
The Role: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work.
Responsibilities:
- Primary IT point of contact for local offices, gather user feedback and understand regional IT needs.
- Work with vendors to procure equipment; use Autopilot to image laptops.
- Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base.
- Diagnose and resolve hardware, software, operating system, network and application issues.
- Manage local and regional office IT support including moves and changes for smooth operations.
- Travel domestically and internationally as required.
- Support onboarding for mergers and acquisitions; ensure seamless integration.
- Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff.
- Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience.
- Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches.
- Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates.
- Ensure adherence to IT policies, procedures, and security standards.
Required Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 3+ years of IT support experience, including at least 2 years in Level 2 support or similar.
- Strong troubleshooting skills across Windows and macOS.
- Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools.
- Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges.
- Strong collaboration and communication skills; build working relationships across functions.
- Demonstrated ownership, initiative, and accountability delivering timely, high-quality support.
- Adaptability and willingness to learn new tools, technologies, support methods.
Preferred Qualifications:
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Proficiency working with AI technologies.
- Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune).
Equal Opportunity Employment: Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.
IT Service Delivery Analyst employer: Heidrick & Struggles International, Inc.
Heidrick & Struggles is an exceptional employer, offering a dynamic work environment in the heart of London with opportunities for growth across Europe. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures that you can enhance your skills in cutting-edge technologies. Join us to be part of a collaborative culture that values innovation and user experience, making a meaningful impact in IT service delivery.
Contact Details:
Heidrick & Struggles International, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Heidrick & Struggles International, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Service Delivery Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Heidrick & Struggles International, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Heidrick & Struggles International, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Heidrick & Struggles International, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
