Heidi is seeking a Support Engineering Team Lead in the UK to drive a high-agency, player-coach team. You will investigate, triage, and resolve the hardest technical issues, while turning signals into durable product and tooling improvements.
This role requires leading engineers, coaching on investigation quality, and building durable team rituals. You will own queue health, SLAs, and collaborate with Product and Engineering to deliver reliable support at scale.
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Support Engineering Lead: Build Reliable, Scalable Care employer: heidihealth.com.au
HeidiHealth is an exceptional employer that prioritises innovation and collaboration in the healthcare sector. With a hybrid work model based in London, employees enjoy a supportive culture that fosters professional growth and creativity, alongside competitive equity options from day one. Join us to make a meaningful impact on patient care while working with cutting-edge AI technologies in a dynamic team environment.
