Heidi is seeking a Support Engineering Team Lead to drive the sharp end of customer issues, triage and resolve complex problems, and turn signals into durable product improvements. You will coach engineers, improve investigation quality, and own queue health, escalation quality, and turnaround times.
You’ll collaborate with Customer Support, Success, Product, and core Engineering to scale reliability. The role demands technical hands-on ability to dive into logs and code, with a bias toward
#J-18808-Ljbffr
Support Engineering Lead: Scale & Improve Healthcare employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
