Heidi is seeking a Support Engineering Team Lead to coach and scale a high-velocity team resolving the hardest customer issues, with logs, traces, and code. You’ll own queue health, lead incident coaching, and drive improvements across Product and Engineering to improve reliability at scale.
You’ll collaborate with Customer Support, Customer Success, Product, and core Engineering, shaping runbooks, tooling, and processes while mentoring engineers and advancing career growth.
#J-18808-Ljbffr
Support Engineering Lead — Scale Healthcare AI employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
