Heidi in the United Kingdom is hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of ~50 accounts and a ~£2.5M ARR book across UK mid-market healthcare organisations.
This is a full-ownership role with a quota covering NRR, renewal, and expansion. You will manage your pipeline, forecast accurately, and collaborate with Account Executives to grow your book; you are not a support function but a revenue owner.
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Mid-Market Customer Success Manager - SaaS (Healthcare) employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
