Technical Product Manager - (Clinical Integrations) - UK in London

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

The Role: Heidi operates across US, UK, Australia and beyond — and integrations are the connective tissue that makes it work everywhere. This PM role is a central platform function: the common layer through which every Heidi product (Scribe, Comms, Evidence) interfaces with the external systems clinicians already live in.

• Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non-EMR connectors — setting clear goals and being held accountable to achieving them.
• Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost.
• Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you.
• Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi-player setup and the closed loop on integration requests from growth.
• Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write-back, error handling, analytics instrumentation, multi-tenancy.
• Translate messy EMR realities into product specs engineering can build against.
• Set the standard for integration quality and reliability — error handling, write-back confirmations, latency, recovery from upstream failures — and be accountable to it.
• Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one-offs.
• Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements.
• Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones.
• Expand integrations beyond EMRs — document stores, clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work.

What you'll need:

• BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related).
• 4+ years in product, integrations or technical roles.
• Real fluency with healthcare interoperability: SMART on FHIR, HL7 v2, FHIR resources, OAuth flows for clinical apps.
• Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next.
• The ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities.
• Diagnostic data fluency: you can read integration logs and distinguish a model problem from a framework problem from a customer-specific configuration issue.
• A romantic streak about software and a belief that great design transforms someone’s day.
• You build with AI tools and can show what you’ve made with them.
• Strong opinions, weakly held: you’ll shift the room when you’re right.

The Way We Work:

• Build to Last: We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
• Own Your Practice: Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
• Move Fast, Stay Steady: We move quickly but never at the cost of trust.
• Make Others Better: Honest feedback, steady support, and shared growth keep our teams improving together.

Why you should join Heidi:

• Real product momentum.
• Equity from day one.
• Unmatched impact.
• Work alongside world-class talent.
• Your health, covered.
• Global parental leave.
• Fertility support.
• Learning & development.
• Home office budget.
• Recharge days after major milestones.
• Work from anywhere for up to 4 weeks per year.
• Clinical leave.
• Flexibility that works.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.