Heidi is seeking a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems, triage issues, and convert signals into durable product improvements. You’ll lead by example, coach engineers, and build robust rituals, runbooks, and tooling to reduce toil and raise investigation quality.
You will collaborate with Customer Support, Customer Success, Product, and core Engineering to resolve issues quickly, improve SLAs, and make Heidi more reliable at scale, with a
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Support Engineering Lead – Scale AI for Clinicians (Equity) in London employer: Heidi
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a real impact on healthcare technology. With a focus on employee growth, you'll have opportunities to develop your skills while working closely with clinicians to create meaningful AI solutions. Located in a vibrant tech hub, we offer a dynamic environment that encourages rapid iteration and feedback, ensuring your contributions are valued and recognised.
