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- Tasks: Lead customer onboarding and drive platform adoption for SMB clients.
- Company: Dynamic healthcare tech company in Greater London with a focus on diversity.
- Benefits: Hybrid work, personal development budget, and a supportive culture.
- Why this job: Make a real difference in customer success and grow your career in tech.
- Qualifications: 2-4 years in customer success or operations with a customer-centric mindset.
- Other info: Join a diverse team and thrive in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare technology company in Greater London seeks an SMB Customer Success Manager to support customers from their first interaction through successful adoption of the platform.
Responsibilities include:
- Leading onboarding
- Building strong relationships
- Driving adoption metrics
The ideal candidate has 2-4 years in customer success or operations, with a customer-centric approach.
This role offers a hybrid work environment, personal development budget, and a focus on diversity and inclusion.
SMB Customer Success Manager - Onboarding & Growth (Hybrid) in London employer: Heidi
Contact Detail:
Heidi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMB Customer Success Manager - Onboarding & Growth (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. We should also think about specific examples from our past experiences that showcase our skills in onboarding and relationship building.
✨Tip Number 3
Show off our passion for customer success! During interviews, let’s share why we love helping customers succeed and how we can drive adoption metrics effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace SMB Customer Success Manager - Onboarding & Growth (Hybrid) in London
Some tips for your application 🫡
Show Your Customer-Centric Approach: When writing your application, make sure to highlight your customer-centric mindset. Share specific examples of how you've successfully supported customers in the past, especially during onboarding and adoption phases.
Tailor Your Experience: We want to see how your 2-4 years of experience in customer success or operations align with our needs. Don’t just list your previous roles; explain how they’ve prepared you for this SMB Customer Success Manager position.
Be Authentic: Let your personality shine through in your written application. We value diversity and inclusion, so don’t hesitate to share what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Heidi
✨Know the Company Inside Out
Before your interview, make sure you research the healthcare technology company thoroughly. Understand their mission, values, and the specific platform you'll be supporting. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Approach
Prepare examples from your previous experience that highlight your customer-centric mindset. Think about times when you successfully onboarded clients or improved their experience. Be ready to discuss how you can apply these skills to drive adoption metrics in this new role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your understanding of the role and the company. For instance, ask about the current onboarding process or how they measure success in customer adoption. This shows you're proactive and genuinely interested in contributing to their success.
✨Emphasise Your Adaptability
Since this is a hybrid role, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share examples of how you've adapted to different work environments in the past, as this will reassure them of your flexibility and commitment to the role.
