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- Tasks: Guide SMB customers from onboarding to successful adoption and monitor satisfaction.
- Company: A leading healthcare technology firm in the UK focused on customer success.
- Benefits: Hybrid work environment, personal development opportunities, and competitive benefits.
- Why this job: Make a real difference in healthcare by helping customers achieve their goals.
- Qualifications: 2-4 years in customer success with strong organisational and analytical skills.
- Other info: Join a dynamic team dedicated to customer advocacy and satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption.
Responsibilities include:
- Leading onboarding sessions
- Advocating for customer needs within the team
- Monitoring customer satisfaction metrics
The ideal candidate will have 2-4 years of experience in customer success, bringing strong organizational and analytical skills to ensure customers achieve their goals.
This is a full-time position offering a hybrid work environment, with benefits emphasizing personal development.
SMB Customer Success Manager: Onboarding & Growth in London employer: Heidi
Contact Detail:
Heidi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMB Customer Success Manager: Onboarding & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you've helped customers achieve their goals in the past and be ready to share those stories.
✨Tip Number 3
Show your passion for customer success during interviews. Talk about how you advocate for customer needs and how you’ve used metrics to improve satisfaction. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team, and it gives us a chance to see your application in the best light.
We think you need these skills to ace SMB Customer Success Manager: Onboarding & Growth in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've supported clients in the past and how you can bring that experience to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer success. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Heidi
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in the SMB sector. Understand the key metrics that drive customer satisfaction and be ready to discuss how you've used these in your previous roles.
✨Showcase Your Onboarding Experience
Prepare specific examples of how you've successfully led onboarding sessions in the past. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and adaptability.
✨Be a Customer Advocate
During the interview, emphasise your ability to advocate for customer needs within a team. Share instances where you've effectively communicated customer feedback to improve services or products, showcasing your commitment to customer success.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come prepared with examples of how you've monitored customer satisfaction metrics. Discuss any tools or methods you used to analyse data and how it influenced your approach to customer success.
